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Employment Advisor

3 months ago

Hartlepool, Hartlepool, United Kingdom Triage Central Ltd Full time

Role themes:
Performance Delivery | Quality and Continuous Improvement | People Motivation, Coaching and Development

Required criteria:

  • Wide experience of working in a target driven environment with proven success of engaging and supporting individuals
  • Must have excellent face to face and telephone communication skills with the ability to work on their own initiative
  • An understanding of how to support individuals with complex barriers
  • Strong communication and interpersonal skills
  • Good administration skills, including computer/technology, basic numeracy/spreadsheet skills and good written communication/record keeping skills
  • A willingness to learn and ability to adapt to and embrace change
  • Experience in a training, guidance, education or learning environment that supports individuals
  • Must be dynamic and creative
  • Well organised and selfmotivated
  • Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines
  • Ability to positively challenge others

Desirable criteria:

  • Knowledge of welfare/benefits system
  • Level 3 Information, Advice & Guidance
  • Similar experience in a previous role
  • Partnership & Engagement experience, working with multiple stakeholders to support a participant journey

About the successful applicant:

  • Thrive in a peoplecentric environment
  • Interest in selfdevelopment
  • Values driven
  • Compassionate with a true desire for helping people succeed
  • Continuous improvement mindset
  • Sharing ideas and best practice will come naturally to you
  • Will go the extra mile to get the job done to the highest of standards

More details about the role:

  • To develop relationships and network with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes
  • To develop and nurture strong supportive relationships with participants, ensuring they achieve their goals and objectives
  • To work as part of a larger team ensuring the success of the programme and the participants we are responsible for
  • Ability to work autonomously as required and selfmotivated
  • To maintain participant records to ensure audit and quality assurance that meets the needs of the contract
  • Maintain the highest standards of participant care at all times
  • Complete all company documentation required as part of the role accurately and timeously
  • Embrace a culture of continuous improvement and openly share and promote best practice between colleagues and partners, striving for excellence across all areas of delivery
  • To effectively communicate the benefits of the programme and customise the programme description for potential participants
  • Establish and develop links with organisations who may be supporting or hosting potential participants and establish a presence where appropriate to stimulate programme starts
  • To identify, structure and recommend vacancy and training solutions, working closely with the participant to meet their specific needs.
  • To motivate, stimulate and focus participants to positively engage in personal action planning and subsequent actions to support a progressive plan towards work
  • To provide advice, guidance and support to participants supporting their transition from welfare to employment
  • To provide advice and support to those that return to work, to maximise the potential for them to sustain in employment

NB:
All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).

Job Types:
Full-time, Permanent

Pay:
From £25,000.00 per year

Benefits:

  • Cycle to work scheme
  • Free parking
  • Store discount

Schedule:

  • Monday to Friday

Work Location:
In person