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Clerical Officer

3 months ago

Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Choose to join us in making a difference while working flexibly in our varied Radiology Clerical team driving your own career path.

We are looking for an enthusiastic & motivated person to join the friendly clerical team in Radiology at Torbay Hospital working 37.5 hours a week Monday - Friday hour lunch) with the potential of evening & weekend working, majority of work time based in our booking centre.


You will be working on a rotational basis covering a number of admin roles that will include all aspects of clerical/admin duties in the call centre/Radiology Office.

The department is fast paced and we are continually evolving; the need to be flexible is paramount.


Often you will be the first key point of contact for a patient who contacts Radiology whether that be face to face or telephone and will be responsible for ensuring appointments are booked correctly and appropriately.


This role is varied and full training will be given ensuring that you will have the ability to work both as a team member and with your own initiative.

Good keyboard and communication skills are essential and experience of clinical IT systems would be an advantage.

Health Careers |

  • To provide excellent, innovative Radiology services.
  • Handling inbound calls.
  • Booking, cancelling and rearranging Radiology appointments.
  • Administrative duties
  • Processing new referrals from external and Internal Sources.
  • To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
  • To understand relevant processes that support our patients/customers during their visit to Radiology.
  • To provide a highquality customer service that complies with NHS Employment standards.
  • To work as part of a team demonstrating effective communication, and working collaboratively with colleagues in all areas of the Trust.
Our call centre team are responsible for booking the majority of Radiology Outpatient appointments.

You must be able to work independently demonstrating excellent prioritisation and time management skills whilst having the ability to cope with complex situations.

Why work with us

  • Torbay Hospital provides acute care for the local community and has several community hospitals, and is a hotspot for those who are considering living by the sea or within half an hour of Dartmoor National Park and an hour to Exmoor National Park. Meanwhile, Plymouth and Exeter are also both within a short drive to enjoy the culture, maritime history and shopping experiences.

Our admin team comprise of two sections:
Radiology call centre, with 9 clerical officers and 3 supervisors.

Radiology Main office with 6 clerical officers and 2 supervisors.

Secretarial team with a Directorate Secretary and 4 Medical Secretaries

To work as part of the A&C team, contributing to efficient departmental processes

Ensure the Radiology clerical processes are managed in line with the Standard Operating Procedures in accordance with the Trusts Patients Access Policy

To wear Patient Administration Uniform in accordance with Trust policy

To ensure patient confidentiality

To ensure that any information for Radiology examinations and procedures is distributed to the correct patients and any changes to information (e.g. change of appointment date) is communicated effectively

Must have good IT skills to allow accurate data entry to support safe care for patients

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.