Luxury Aftersales Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom Laings Full time

Developing a career within Luxury is possible with us here at Laings. Our Aftersales Representatives are friendly, supportive and our culture is hands-on and collaborative. We are delighted to offer this newly available position due to an internal move.

Eager to assist our customers, as an Aftersales Representative you will be an important member within our Head Office, Glasgow based team, driven to offer superior Customer Service.


This is an exciting period for our company, as we continue to expand, we are looking for talented individuals with a desire to demonstrate their full potential and embrace truly unique opportunities offered in our fulfilling workplace environment.

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Aftersales Representative key responsibilities will include:_

  • Provide an exemplary and personal level of customer service to all clients.
  • Taking ownership of assigned enquiries and ensuring swift, helpful responses, escalating to line manager if required.
  • Increase awareness of the Service Department and drive the business, to gain new clients and provide existing clients with a deeper understanding of the service process.
  • Develop an understanding of Laings pricing services structure and the parameters.
  • Monitor and update repairs ledger with all necessary updates, managing lead times and any incoming communication.
  • Maintaining clear and accurate records of customer correspondence.
  • Proactively communicate with our workshops and brands utilising online platforms and the telephone.
  • Manage lead times and ensure timely delivery on each aspect of the service journey.
  • Confidently deliver estimates to clients.
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The Ideal Person we are looking for:_

  • An outstanding customer service provider with an eagerness to be involved and engaged with a passionate team.
  • Flexible and selfmotivated approach to embrace our comprehensive inhouse training in order to build on knowledge and selfdevelopment.
  • Exceptional attention to detail with sound IT and numerical skills.
  • Resilient and patient whilst able to demonstrate customer care in every interaction.
  • Excellent interpersonal and effective communication skills.
  • Our Aftersales Representatives assist 5 days out of 7, 37.5 hours per week._
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The World of Laings_

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years.

Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.


With six showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world's most prestigious brands.

We also proudly present jewellery design and services by our artisan team of Watchmakers, Goldsmiths, and Jewellery Designers from our state-of-the-art Workshops.

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Why Laings?_


We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings.

Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.


Engage with Us

Job Types:
Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Gym membership
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme

Work Location:
One location
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