General Manager

1 week ago


Liverpool, Liverpool, United Kingdom Recruitment Services UK Full time

General Manager

Site Liverpool, L2 7NX

Reports to Chief Operating Officer (COO)

Working Hours Monday to Friday, 9am to 6pm, and additional hours, as required by the business

Company

Our client The James Liverpool exists to support their residents personally and professionally by providing a home and lifestyle that helps facilitate their ambitions.

Their communities are intended to enable residents to enjoy more than relaxing in their private studios. Working from home, socialising in the communal areas, exercising in the gym, and joining personal and professional development events are likewise key aspects of their living experience.

They are a fast-growing portfolio with communities in the main UK regional cities, including Liverpool, Manchester, Sheffield, and Birmingham.

Their community in Liverpool - their first - is now a vibrant hub for young professionals and recent graduates. They are located in the heart of Liverpool's iconic city centre and steps away from its best social, cultural, and work opportunities.

Your Role

As the General Manager, you'll be running the daily operations of the companyl. You'll be leading and motivating your team to meet all company goals, while delivering exceptional service to your residents.

You'll have autonomy in your daily work whilst still working closely and reporting to the Chief Operating Officer (COO). As a result, you must be self-motivated, ambitious, versatile, self-motivated, highly organised, commercially astute, and a reliable individual with a love for the property and hospitality industries.

What you'll be doing

Commercial

  • Leasing up all units and maintaining 100% occupancy rate in perpetuity
  • Meeting - and exceeding - revenue targets, and constantly pushing rental and other revenue growth
  • Keeping costs to a minimum while staying within budget

Operations

  • Collecting all the rent owed and maintaining a £0 aged debt
  • Overseeing the site daily operations, including compliance to SOPs, policies, procedures, and service standards
  • Managing your residents' living experience from enquiry to departure throughout their tenancy cycle
  • Promoting the company values and contributing to maintaining a strong work culture
  • Ensuring all property's management systems have accurate financial and resident information
  • Responding appropriately to emergencies or urgent issues as they arise
  • Providing timely, accurate, and complete weekly operational reports to the COO
  • Attending regular P&L reviews with the COO
  • Reconciling residents' electricity usage at the end of their leases
  • Ensuring completion of move in and out inventory reports
  • Placing tenancy security deposits in TDS within 30 days of getting it, and returning them to residents within 10 days of their departure
  • Terminating leases and initiating eviction proceedings
  • Establishing and maintaining strategic and long-lasting relationships with stakeholders

Customer Service

  • Ensuring your team always delivers the highest level of service to your residents
  • Meeting target scores on Homeviews and Google Reviews
  • Responding to online reviews within 24 hours of their receipt
  • Monitoring resident satisfaction through external and internal platforms
  • Conducting service recovery procedures as required

Sales & Marketing

Managing online and offline distribution channels, including property portals

Surveying local market and competition, and identifying market trends

Suggesting rent price changes

Handling and converting enquiries in all forms, and maintaining a tenancy

Other

Overseeing and ensuring full compliance of security, fire prevention, and other safety systems

Overseeing completion of all PPM activities and ad hoc projects

Obtaining quotes and undertaking due diligence for employees or contractors as needed to maintain, repair, or improve the property

People

Leading and motivating your team

Clearly communicating goals, tasks, and feedback

Holding two regular team meetings and performance reviews

Using a diary to keep track of your team's performance, and providing regular feedback

Holding quarterly appraisals with all staff in March, June, September, and December

Reviewing and approving annual leave requests in line with operational needs, and registering staff absence on the BrightHR website

Training and developing new members of the team

Performing other reasonable job duties as required by the business

Your background & required skills

Three years' experience in property management in the Build-to-Rent (BTR) sector

Excellent general business knowledge base and understanding of business functions such as Finance, HR, Sales & Marketing, etc.

Comprehensive knowledge in the following areas:

  • P&L statements and ability to react with impactful strategies
  • Health & Safety and building regulations
  • Tenancy Legislation (AST, licences, sections 8 and 21, tenancy deposit protection, and inventories)
  • MS Office, Google Suite, Spike Global (property management system), Inventory Hive, and project management tools

Positive, result-oriented, can-do attitude, sharing perspectives to achieve personal and organisational targets

Excellent communication skills; ability to communicate clearly in any medium

Strong teamwork and team leadership skills; cooperative working style

Customer centric with outstanding people and client management skills

Strong project management skills to coordinate with diverse teams and meet project deadlines

Ability to make things happen in creative ways despite a lack of resources

Motivation for sales and ability to negotiate and sell

Excellent problem solving and decision-making skills

Liverpool's city centre knowledge is desirable

They celebrate diversity and welcome all qualified applicants regardless of their background.

#J-18808-Ljbffr
  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom Inspiring Interns & Graduates Full time

    We are searching for a General Manager to join our team We value people for who they are, their abilities, passions, and skills - not just their resume. Our team is all about mindset and we promise to help you grow.As a General Manager at our hotel, you can expect a comprehensive compensation and benefits package, including:Reduced hotel rates for you, your...

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom EllisKnight International Recruitment Full time

    General Manager About ThemThey're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, They are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the UK's...

  • General Manager

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Soul Foods Group Full time £30,700

    WHO WE ARE:Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Soul Foods Group is a leading multinational quick-service restaurant franchisee. Founded in 1985, we are a family-owned business that has rapidly grown to own and manage almost 400 restaurants across the U.K. and Canada. We have...

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom Soul Foods Group Full time

    WHO WE ARE:Soul Foods Group is a leading multinational quick-service restaurant franchisee. Founded in 1985, we are a family-owned business that has rapidly grown to own and manage almost 400 restaurants across the U.K. and Canada. We have recently received private equity investment to support our ambitious global growth plans. We work with some of the most...

  • General Manager

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Soul Foods Group Full time

    Soul Foods Group is a leading multinational quick-service restaurant franchisee. Founded in 1985, we are a family-owned business that has rapidly grown to own and manage almost 400 restaurants across the U.K. and Canada. We have recently received private equity investment to support our ambitious global growth plans. We work with some of the most beloved...

  • General Manager

    1 month ago


    Liverpool, Liverpool, United Kingdom Soul Foods Group Full time

    Soul Foods Group is a leading multinational quick-service restaurant franchisee. Founded in 1985, we are a family-owned business that has rapidly grown to own and manage almost 400 restaurants across the U.K. and Canada. We have recently received private equity investment to support our ambitious global growth plans. We work with some of the most beloved...

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom JD Gyms Full time

    General Manager - Liverpool South, MerseysideThis role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership...

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom Disrupt Full time

    General Manager About Them They're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, They are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the...

  • General Manager

    4 hours ago


    Liverpool, Liverpool, United Kingdom SIXTY EIGHT PEOPLE LTD Full time

    General Manager INUDSTRY LEGEND. FAMOUS NATIONWIDE. INDEPENDENT. Best in class at what they do. Bragging rights. The most popular events in Liverpool happen here. A seriously cool operator with some incredible autonomy, powerful future plans and a pipeline of unreal development in the worksthis is a real gem click apply for full job details

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom The National Trust Full time

    General Manager - LiverpoolSummary***INTERNAL APPLICANTS ONLY PLEASE*** *Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external...

  • General Manager

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Recruitment Services UK Full time

    General ManagerSite Liverpool, L2 7NXReports to Chief Operating Officer (COO)Working Hours Monday to Friday, 9am to 6pm, and additional hours, as required by the businessCompanyOur client The James Liverpool exists to support their residents personally and professionally by providing a home and lifestyle that helps facilitate their ambitions.Their...

  • General Manager

    23 hours ago


    Liverpool, Liverpool, United Kingdom Hilton Liverpool City Centre Full time

    For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 610 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the...

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom Disrupt Full time

    They're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, They are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the UK's largest PBSA operators, They...

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom Archie's Full time

    Role: General ManagerCompany: Archie's FamilyDo you have what it takes to lead one of Archie's restaurants in Liverpool?Archie's is a well-known spot with a 5-star appeal, offering a unique menu and a trendy, cool atmosphere. We are dedicated to providing exceptional service and an unforgettable dining experience for our customers. With locations in...

  • General Manager

    1 week ago


    Liverpool, Liverpool, United Kingdom National Trust Full time

    Summary ***INTERNAL APPLICANTS ONLY PLEASE*** *Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note...


  • Liverpool, Liverpool, United Kingdom Flight Club Full time

    About UsHello, we're Flight Club, the award-winning birthplace of Social Darts and the home of unexpected, ridiculous, joy We've taken the traditional game and reinvented it for the 21st century with multiplayer games that eliminate any need for counting by reimagining games into fast-paced, exciting social experiences with action replays for ultimate...


  • Liverpool, Liverpool, United Kingdom Taste Hospitality Recruitment Limited Full time

    A Restaurant General Manager is required for this restaurant in the vibrant city of Liverpool. This role can offer the ideal candidate an excellent salary as well as other benefits. Career progression within a successful company Staff meals on shift Company discounts Progressive and collaborative working environment The dining area is bright and airy,...


  • Liverpool, Liverpool, United Kingdom The National Trust Full time £44,499

    Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. We've got a rare opportunity to join us as interim General Manager for our Liverpool properties for 6 months. This is a wonderful chance for anyone who has ambitions to become a General Manager or would like to explore how their...


  • Liverpool, Liverpool, United Kingdom Wendy's Full time

    Why Wendy's?In 1969, Dave Thomas brought his square burgers to the table and changed thegame. In 2021 we landed in the UK to do the same; and we're staying forgood. Hereat Wendy's, we like our food how we like our ideas: fresh. That's why we'veintroduced fun, flexible working. No zero-hour contracts. No nonsense.Just like one of our unique,...

  • General Counsel

    2 months ago


    Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Qualifications/PQE: PQE in Healthcare Law, Master Qualification or equivalent, Qualified lawyer in England and WalesDescription of Post:The General Counsel will provide legal services management and expert advice to the Trust's Board of Directors and Senior leadership teams; liaising directly with external solicitors when required. The post-holder will...