Service Co-ordinator

1 week ago


Wokingham, Wokingham, United Kingdom Venus Recruitment Ltd Full time

Duties involve**:

  • Liaising with customers via the phones regarding distributor and technical issues and part number requests.
  • Escalating any complex problems
  • Maintaining the database
  • Project management of technical, service or development activities.
  • Support the field service management and engineers
  • Co ordinate the training system and oversee the contract between the company and the contractors
  • Review and monitor stock levels
  • Oversee the warranty failure rates and Product reliability
  • Managing the product training offering
  • Investigatory work and report writing (after training)
  • Overall coordination of the customer support team
  • Provide statistical and fault analysis information to the Management team (after training)
  • Liaising with the technical team and the warehouse teams for deliveries
**Experience of MS Office and CRM's.
A reasonable knowledge of Excel
Confident, social, energetic with good work ethics and first class communication skills - verbal and written

**What will the company offer: **A fun social work hard, play hard culture
Pension (4% Employee and 6% Company)
Early finish Fridays

BUPA
Staff room with TV and sofa
23 days holiday plus BH
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