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Financial Inclusion Partner

3 months ago

Hull, Kingston upon Hull, United Kingdom Sanctuary Group Full time £36,680
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Title:
Senior L and D Partner - Property Hub
Human Resources and Learning and Development
Sanctuary Group
Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Senior Learning and Development Partner – Property Hub

We have an exciting opportunity for a Senior Learning and Development Partner to join our busy team in our Property Services Hub.

The position will be based at Francis Street, Hull but there will be occasional independent travel depending on business needs.

The Senior L and D Partner is a highly visible learning, design & delivery role that works across all business areas The Property Hub.

The Property Hub is all about maintenance with predominately back office procedures for example voids, inspections, P&C work, serious incidents, invoice processing and planning of the day to day operatives.

You will need proven coaching and/or training experience and a huge passion for quality and customer service.

The role of Senior L and D Partner will include:

Creating bespoke L&D and Quality Performance interventions to drive objectives across the group
Working on business led projects with an L&D focus
Supporting the development, implementation and maintenance of an effective evaluation process
Working with the Property Hub Management to review, enhance and redesign L&D content to bring modern learning styles and approaches to the content and delivery

Recent experience in a similar learning and development role is essential as is practical experience of designing and delivering training and being able to explain ROI.

Demonstrable experience of managing projects with good project management skills
Relevant professional qualification relevant to a Contact Centre environment and or experience
This role will involve driving on company business with the provision of a company vehicle (hire car or use of their own car with appropriate insurance), so drivers must hold a full valid UK driving licence

One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes.

Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with matching employer contributions from Sanctuary up to set limits
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Wellbeing support and tools
£36,680 per annum (rising to £38,611 per annum after 12 months, subject to satisfactory performance)

One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes.

Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with matching employer contributions from Sanctuary up to set limits
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Wellbeing support and tools
£36,680 per annum (rising to £38,611 per annum after 12 months, subject to satisfactory performance)
Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Call Center, Customer Service
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