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Service Desk Analyst

4 months ago

City of London, United Kingdom IT Talent Solutions Ltd Full time
Service Desk Analyst needed for a large client of mine based in London.

The position will be initially officed based, however, once you are able to work independently you will have the option to work a hybrid shift - 3 days in office / 2 days at home.

Therole will entail some travel to the firms regional site for Helpdesk and project work.

If you are looking to continue your IT career in the professional service industry with some room to progress, I would love to hear from you.


The standard hours are , but these may vary within the overall Helpdesk shift pattern of In addition, there will be a requirement for weekend work and or overtime.

There is also a schedule of weekend support cover as part of the role.

Technical Environment

  • Windows 2012/2016 server and Cisco/HP networking environment
  • Microsoft Exchange 2013/Exchange Online


 Microsoft O36
  • Microsoft Teams telephony, messaging, conferencing
  • Windows 10/11 Enterprise
  • 100MB 1GB Fibre WAN network
  • 4G, Mobile and Cisco VPN remote working


 MS Office 201
  • M-Files Document Management
  • SharePoint 2013 Intranet (CROCUS)

Essential

  • Helpdesk Experience
  • Strong working knowledge of Windows 10/1
  • Strong Knowledge of MS Outlook 201
  • Strong working Knowledge of MS Office 201
  • Good Working knowledge of mobile technology (MDM/Blackberry Work and iPhone/Android handsets)
  • Engaging personality
  • Strong communication skills both written and oral
  • Articulate and excellent telephone manner
  • Lateral thinker
  • Team player
  • Self starter
  • Friendly

Desirable

  • Microsoft Teams


 Office 36
  • Video conferencing
  • Knowledge of MS SQL
  • Degree educated