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Medical Receptionist
3 months ago
MAIN DUTIES AND RESPONSIBILITIES To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Provide care navigation to the most appropriate services for patients. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Advise patients of relevant charges for private (non Personal Medical Services) services, accept payment and issue receipts for same.Enter patient information on to the computer as required. Chaperoning patients and visitors when necessary. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager.
