Supervisor, Contact Center

2 weeks ago


Bristol, Bristol, United Kingdom MetaSource, LLC Full time $20

Description

What does a Contact Center Supervisor Do?

As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service level adherence, case management, customer de-escalation, and quality control for our clients' products and services. You will also coordinate the activities of our dedicated contact center representatives, ensuring an unparalleled customer experience and fostering the continuous development of our team. Your leadership will be instrumental in driving our contact center's success and maintaining the highest standards of service for our clients.

Payrate: $20 per hour

Schedule: Monday-Friday; 11am-7pm, with rotating Saturdays (at least once a month)

Location: Onsite at our Bristol PA location.

Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.

Responsibilities:

  • Lead and Inspire : Direct the work of our dedicated Contact Center Employees, fostering a collaborative and productive environment.
  • Drive Performance : Ensure your team meets output requirements, aligning with our business needs and customer expectations.
  • Plan and Organize : Schedule and plan resources to complete daily tasks, ensuring adherence to customer SLAs and quality guidelines.
  • Balance and Improve : Strive for excellence in quality, productivity, cost, safety, and morale, continuously seeking areas for improvement.
  • Ensure Quality : Follow established procedures to ensure optimal output and quality, maintaining the integrity of downstream processes.
  • Communicate Effectively : Foster open communication with co-workers, management, and clients, always in a courteous and professional manner.
  • Monitor and Guide : Observe service calls to ensure employee tone, technical accuracy, and conformity to company policies and procedures.
  • Promote Accountability: Hold your team accountable for meeting quality and productivity standards, driving high performance.
  • Coach and Motivate: Provide feedback and training to enhance team performance, inspiring them to achieve their best.
  • Resolve Issues: Intervene in escalated phone calls or emails, resolving customer concerns professionally and efficiently.
  • Maintain Confidentiality: Ensure personal consumer information is kept confidential, maintain accurate records, and consistently follow client-specific guidelines.
  • Hire and Develop Talent: Participate in the hiring process of new contact center representatives, shaping the future of our team.
  • Keep Informed : Ensure representatives are updated with new information related to products, procedures, and customer needs.

Requirements

  • High school diploma or general education degree (GED) and a minimum of 3 years of experience leading people in a production environment
  • Strong knowledge and understanding of efficient production processes.
  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to effectively write and present information to individuals and small groups.
  • Proficiency in Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook.
  • Bi-lingual Spanish preferred.

Employment is contingent upon completing and passing a background & live scan check. MetaSource is an equal opportunity employer.

#J-18808-Ljbffr

  • Bristol, Bristol, United Kingdom Children's Contact Services Ltd Full time

    COME JOIN OUR TEAM We are seeking dedicated, motivated unique individuals to become Contact Supervisors and Family Support Workers.Ad Hoc hours, mostly Saturday and Sundays. We are looking for casual staff willing to travel to work in Bristol, Taunton, Swindon and the surrounding areas.Essential criteria: Minimum L3 qualification in a child related field...


  • Bristol, Bristol, United Kingdom Serco Plc Full time

    Contact Center Team Leader needed for Health Assessment Advisory Services at a brand-new office in Bristol. This role involves leading a team of Contact Center Advisors, ensuring work requirements are met and targets are achieved. The ideal candidate will have extensive customer service experience in a contact center environment and the ability to develop...

  • Transport Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Gregory Distribution Full time

    Night Transport Supervisor 4on 4offBristolAre you ready to take on a challenging role as a Night Transport Supervisor in Bristol with Gregory Distribution?Key responsibilities include:Contribute to the development and execution of a holistic transport strategy in line with company goals, centered on efficiency, sustainability, and client satisfaction.Lead a...


  • Bristol, Bristol, United Kingdom Metro Bank Full time

    Join our team as a Contact Centre Advisor at Metro BankWe are thrilled to have received the 'Most Loved Workplace' award. At Metro Bank, our priority is our people - our culture is centered around empowering our colleagues, ensuring everyone is appreciated, respected, acknowledged, and included. We are committed to fostering a diverse and inclusive...

  • Café Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Folk House Cafe & Bar Full time

    Full-time Cafe Supervisor position available at a local, independent cafe/bar situated within a thriving adult education center.We are looking for a very friendly and capable Supervisor to run shifts in a busy cafe/bar.Must have the ability to work under pressure with a big smile and be passionate about offering excellent customer service at all...

  • Restaurant Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Palomar Restaurant Full time

    Restaurant Supervisor required for vibrant, popular Restaurant at the center of the Gloucester Road independent district.Positive person requirement- have a minimum of one years supervisory experience within a Restaurant environment. also - training will be provide.- have cash handling experience, basic accounting skills and previous keyholder...


  • Bristol, Bristol, United Kingdom Unite Students Full time

    Working Hours and Shift Pattern:5 x 8 hour shifts per week (37.5 paid hours)Mon-Sun (1 in every 4 weekends, Saturday & Sunday)Rota between 8 am - 8 pmPurpose of the Job:Our Contact Centre plays a crucial role in the core operations of Unite Students. We deliver round-the-clock service to both our students and employees, handling various channels like...

  • Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Scarlett Pub Company Full time

    The Famous Royal Navy Volunteer is looking for a Supervisor with a strong social media background, to join the team and help run the business. 'The Volley' is a busy city centre pub, focused purely in independent UK beers, ciders & spirts.For the past ten years since first opening our doors, The Volley has grown into one of the largest independent beer...

  • Crane Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Cavendish Professionals Full time

    Our client is looking for a CPCS Crane Supervisor to work on long term project in Bristol.Role and Responsibilities: Blue CPCS essential All Crane Supervisor duties including helping slingers- £22+ an hour 10 hours paidIf interested please contact Francis on , or call the office on for more information.Bookmark

  • Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Bella Italia Bristol Baldwin Full time

    At Bella Italia we believe that the best moments in life are those spent with loved ones, sharing food, friendship, laughter and the joy of the Italian table.You too? Then this job has you written all over itCome and be part of the Bella Italia famiglia as a Keyholder/SupervisorWhy Bella? 50% Employee Discount 25% Friends and Family Discount We Care program...


  • Bristol, Bristol, United Kingdom Auto Skills UK Full time

    WORKSHOP SUPERVISOR (HGV)Workshop Supervisor Job Details Salary:£45,760 pa Working Hours: Monday-Friday - No Weekends Location: Bristol For the Supervisor role you will need to have prior HGV Technician experience working within a dealership or fleet maintenance environment. Prior commercial supervisor experience is preferred but a strong technical...

  • Site Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Ganymede Solutions Ltd Full time

    Location- Bristol- Job-type- Contract- Salary- £ per day- Contact Colin Earp- Call Reference C CESite Supervisor£300 per shift (inside IR35)3 Months ContractBristolRole DescriptionThe Site Supervisor role includes: Overseeing the workforce on site including subcontractors Working to method statements Amending risk assessments and site paperwork where...


  • Bristol, Bristol, United Kingdom IMT Resourcing Solutions Full time

    Construction Site Supervisor£34,500 per annum + OvertimeCompany VanCovering Bristol and surrounding areaPermanent Position To provide working supervisor support to the business unit ensuring a uniform delivery approach to all solutions and projects across the business network, meeting existing and future objectives and goals in line with our broader company...

  • Shift Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Sizzling Pubs - Yoeman Full time

    Job Title: Shift SupervisorContacted: 25-40 HoursHourly Rate: £10.92Report to: Assistant ManagerLocation: The Yeoman, Whitchurch, BS149HXWe are looking for a Shift Supervisor at The Yeoman to join the team. You'll bring your experience to the table. From the moment you step through the door.Working for Mitchells & Butlers where we have great training and...

  • Contact Centre Lead

    2 weeks ago


    Bristol, Bristol, United Kingdom Unite Students Full time

    Contact Centre SupervisorLocation: Bristol - South Quay HouseSalary:£27,305 per annum, plus bonus and benefitsHours:37.63 hours per week, working 4 shifts on 4 shifts off, 10.75 hrs per day. The shifts will fall between Monday to Sunday and will include night and day shiftsThe RoleOur Contact Centre is a vital part of central operations within Unite...


  • Bristol, Bristol, United Kingdom Pertemps TM Full time

    Site Engineer/Supervisor role with a twist We are looking to speak with Site Engineers and/or supervisors with recent experience of working on a live construction site with ambition to harness modern technology and construction methods. Working for a Tier 1 Civil Engineering contractor, you will have the opportunity to work on Major Infrastructure, Civil...


  • Bristol, Bristol, United Kingdom Page Personnel - UK Full time

    Are you immediately available or available on short notice Flexible to working arrangementsAbout Our Client:Based in Bristol City Centre in a fast growing Transport and Rail industry, all team members are currently working remotely from home due to Covid-19 restrictions. The team is responsible for the production of weekly and four weekly payrolls. The team...

  • Store Supervisor

    1 month ago


    Bristol, Bristol, United Kingdom VF CORPORATION Full time

    Are you looking for a chance to lead from the front and drive consumer experience in one of our stores?We're looking for a motivated, enthusiastic Store Supervisor (perm, full time) to join our The North Face team based in Bristol.As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service...

  • Store Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom VF CORPORATION Full time

    Are you looking for a chance to lead from the front and drive consumer experience in one of our stores?We're looking for a motivated, enthusiastic Store Supervisor (perm, full time) to join our The North Face team based in Bristol . As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving...

  • Project Supervisor

    2 weeks ago


    Bristol, Bristol, United Kingdom Emtec Group Full time

    We are pleased to announce an exciting opportunity as Project Supervisor within our Facility Services team. Your role will be to support the delivery of various Projects throughout the UK. Working in partnership with a prestigious High Street financial services contract. This role is ideal for experienced mobile facilities maintenance engineers or building...