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Digital Support Officer Community Nursing

3 months ago

Richmond, Greater London, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

This is a great opportunity to deliver positive impact for the Community Nursing team at the centre of everything we do in the digital arena to provide targeted training and coaching to assist clinicians, administrators and managers to develop new skills and new ways of planning and completing tasks.

We are working on several important and exciting digital roadmap projects in the coming months.

We're looking for a confident and experienced digitally aligned person to assist in delivering some of our ambitious digital projects.


To support the Systems and Data Lead in the design of training for current and any new systems introduced into community nursing; creating training materials and deliver training to increase standardised usage and contribute to the continued development of systems to optimise the usage and impact of systems across the community nursing teams.


The post holder will need to develop in-depth knowledge of systems/digital tools to promote the use of their full functionality and to advocate for digitally enabled service improvement which enables managers and staff to unlock the potential of the service.


The successful applicant should have experience of working in an agile environment in order to receive, assess, prioritise and complete requests to resolve business critical issues, minimize disruption to the wider team in accordance with any SLAs.

Community healthcare is unlike any other part of the NHS. It's personalised care that helps people to retain their independence. It's the NHS at its best and the difference you make is truly tangible.

Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job.

It's simple - happy, engaged staff provide better services. In 2018, we were named 'Best Place to Work for Employee Satisfaction' by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.

In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year.

We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.

Please see attached job description and person specification for detailed information about the role.

This advert may close early if there are a high number of applicants.