Customer Service Manager

2 weeks ago


Etruria, Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time

Customer Service Manager at Stoke on Trent - Permanent

Our client, a leading company within their field and one of the world's fastest-growing full-service organizations, is currently seeking a Client Service Desk Manager to join their team. Operating from impressive offices in the heart of Staffordshire, this role offers an excellent salary and benefits package.

  • Manage day-to-day operations of a Client Service Desk.
  • Provide strong leadership and create a proactive operational team.
  • Promote elevated customer relationship management.
  • Oversee auditing of systems and drive continuous improvement.
  • Work collaboratively with the Client Account Manager and Customer Service Manager.
  • Ensure service requests are actioned promptly and professionally.
  • Effectively manage service requests and escalation processes.
  • Identify and recommend improved methods for continuous service improvement.
  • Ensure staff adhere to client security and financial controls.
  • Provide support, coaching, and direction to service desk and compliance teams.
  • Participate in projects to enhance customer service experience.

Requirements:

  • Strong leadership experience in a fast-paced customer service environment.
  • Ability to identify and address training needs within the team.
  • Advanced knowledge of Microsoft Excel, Word, and PowerPoint.
  • Minimum 5 years' experience in a management role.

If you are a dedicated leader with a passion for customer service and meet the requirements above, we encourage you to reach out to Safer Hand Solutions and ask for Jo Glover to learn more.



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