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Enterprise / Solution Architect

4 months ago

London, Greater London, United Kingdom Brookwoodrec Full time
6 week contract
Remote

As a Genesys Subject Matter Expert (SME) , you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions.

Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives.

Implementation and Configuration:
Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases.

Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications.


Technical Consultation and Support:

Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments.


Performance Optimization and Tuning:

Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.

Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions.

Training and Knowledge Transfer:

Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.

Vendor Management and

Relationship Building:
Bachelor's or master's degree in computer science, Information Technology, or related field.
10+ years of experience in contact center technology implementation, with a focus on Genesys solutions.
Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
Bachelor's or master's degree in computer science, Information Technology, or related field.
10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies.
SIP, VoIP, CTI, ACD, IVR, CRM).
AWS, Azure, Google Cloud) and cloud-based contact center solutions.
Proficiency in system integration techniques, APIs, web services, and middleware technologies.
Certification in relevant areas such as AWS Certified Solutions Architect,

Microsoft Certified:
Experience with Agile or DevOps methodologies for software development and deployment.