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Sales Associate

3 months ago

Watford, Hertfordshire, United Kingdom Victoria's Secret Full time
Sales Associate - Watford


The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences - consistent with the brand vision.


Key Responsibilities:

  • Drives top line store sales and growth by personally selling to customers
  • Moves with intention throughout the store, connecting with multiple customers
  • Proactively engages with customers, reads cues and responds effectively
  • Creates a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations
  • Uses confident selling statements and is effective at overcoming customer objections
  • Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
  • Displays expert product knowledge and takes initiative to elevate personal knowledge of product categories
  • Participates in sales goal setting with manager and tracks individual performance towards the goal
  • Converts return, offers and other promotions into larger sales
  • Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed
  • All leadership roles at Victoria's Secret are responsible for:

  • Driving top line store sales results and growing the business through action and productivity:
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
  • Setting personal goals and tracking individual and team performance to the goals
  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
  • Taking initiative to recover and replenish merchandise, so it is available to sell
  • Understanding and adhering to visual merchandising brand standards
  • Assisting in housekeeping of sales floor and communicating maintenance issues
  • Keeping an awareness of, and building personal capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Supporting all activities related to providing a safe working environment
  • Understanding and demonstrating Company values

Success Measures:
Sales Comps (Likes)

Bra Comps (Likes)Job Type:
Permanent

  • Sales Per Hour (SPH)
  • Pounds Per Transaction (PPT)
  • Transactions Per Hour (TPH)
  • Bra Percent (%)
  • Exhibits an authentic desire to exceed the customers' expectations
  • Persuasive, builds enthusiasm, and inspires the customer to buy
  • Proven ability to meet or exceed sales goals preferred
  • Demonstrates a sense of urgency
  • Has a healthy, competitive spirit, while maintaining a team focus
  • Is resilient and bounces back quickly from setbacks
  • Pursues opportunities to take on more responsibility
  • Seeks out coaching from leaders and peers to improve productivity; leads own learning
  • Schedule flexibility that includes evenings, weekends, holidays, and nonbusiness hours

Job Types:
Part-time, Permanent

Benefits:

  • Company pension
  • Employee discount

Schedule:

  • 8 hour shift

Work Location:
In person