Customer Services Advisor
2 weeks ago
Location:
Winwick, Warrington
Our client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington.
Key Responsibilities:
- Manage a high volume of inbound and outbound calls efficiently.
- Handle customer inquiries with professionalism and courtesy.
- Identify customer needs and provide additional information as required.
- Upsell products and services to meet management targets.
- Address objections professionally, highlighting the benefits of products and services.
- Organize workshop diaries to maximize productivity.
- Participate in training sessions.
- Assist with service retention overflow activities.
- Support marketing activities and handle general queries.
Ideal Candidate:
- Confident in phone communication with a professional attitude toward customer interactions.
Critical Skills:
- Excellent telephone communication skills.
- Strong attention to detail.
- Strong administration and organizational skills.
- Ability to work under pressure and meet tight deadlines.
- Ability to work effectively within a team.
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