Customer Services Advisor

2 weeks ago


Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time
Experienced Customer Services Advisor

Location:
Winwick, Warrington


Our client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington.


Key Responsibilities:

  • Manage a high volume of inbound and outbound calls efficiently.
  • Handle customer inquiries with professionalism and courtesy.
  • Identify customer needs and provide additional information as required.
  • Upsell products and services to meet management targets.
  • Address objections professionally, highlighting the benefits of products and services.
  • Organize workshop diaries to maximize productivity.
  • Participate in training sessions.
  • Assist with service retention overflow activities.
  • Support marketing activities and handle general queries.

Ideal Candidate:

  • Confident in phone communication with a professional attitude toward customer interactions.

Critical Skills:

  • Excellent telephone communication skills.
  • Strong attention to detail.
  • Strong administration and organizational skills.
  • Ability to work under pressure and meet tight deadlines.
  • Ability to work effectively within a team.
For more information or to apply, please send your CV via the "Apply Now" button. A member of our team will contact you to discuss your application in greater detail

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