Service Improvement and Business Support Officer

1 week ago


Carmarthen, Carmarthenshire, United Kingdom Hywel Dda University Health Board Full time

The Primary Care team is looking to recruit an experienced business administrator to lead and manage a central business support team.

The team of six works with colleagues across the wider Primary Care team to support the delivery of efficient, effective and safe Primary Care services through working with GP Practices, community pharmacies, dental practices, optometric practices and other stakeholders.

We are looking for someone who is enthusiastic, motivated and proactive.

You'll be an effective and confident communicator, and trusted with confidential matters on a day-to-day basis.


You'll work with internal and external partners and agencies of the Health Board e.g., senior members of the Health Board, Welsh Government officials, independent contractors, members of the public etc.


This is an exciting role, which will provide you with an excellent insight into the delivery of Primary Care services.


You and your team will be responsible for arranging and organising a programme of meetings to support the work programme of Primary Care.


You'll be responsible for establishing systems for the routine collation, analysis and interpretation of information, ensuring that data and information is kept accurately and comprehensively, and that processes and policy is available.


You'll support in the implementation of effective reporting systems at all levels, ensuring all internal and external reports represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information where necessary.

You'll be expected to work flexibly, providing leadership to your team and identifying areas of training and/or development.


You'll have a good knowledge of Microsoft Office products and be able to exploit their capabilities to maximise the effectiveness of your team.


You'll need to maintain a comprehensive overview and understanding of the team's activity and proactively manage the support needed to ensure service delivery expectations are met.


Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties.

Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales.

We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals:
Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals:
Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post.

If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 06/01/2023.

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