Shipping Administrator

Shipping Administrator

Job no: 616198

Work type:
Permanent

Location:
Addlestone

Categories:
Manufacturing & Logistics, Western Europe, Individual Contributor

About Us
Imagine using your experience to help people around the world to hear again.

We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions.

Our mission is to help more people to hear.

The Opportunity to make a difference

As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing.

We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks. That's why more people choose Cochlear than any other hearing implant company.

Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life's opportunities.

The Role

The Shipping Administrator is key to delivering World class customer service in region, through ensuring that all shipments from the warehouse are delivered within the expected timeframe for the service and routing selected.

Proactively taking action to resolve exceptions or delays and being first with the news to our Customer Service teams, with daily customer centric reporting by office to ensure customers are advised of problems, before they advise us

The Shipping Administrator will be the communications hub for the Shipping team, promptly responding to customer queries via various communication channels, as well as being the eyes of the team, through KPI collection, reporting and analysis, using data to drive improvement in service, performance and costs for our customers and business.

Main Accountabilities:

• Ensure all orders despatched from the warehouse are delivered to customers on time and when expected.
• Use carriers and internal reporting tools to monitor shipments to ensure that they are delivered to customers as per SLA for the service type selected, including Saturday and Dangerous goods deliveries.
• Escalate through appropriate channels where acceptations occur and notify impacted customers
• Highlight failed or delayed orders to carriers and work with them to resolve in a timely manner to minimise the impact to our customers. Proactively notify customers where deliveries are delayed or failed
• Look to resolve problems with carriers and in according to customer preference.
• Manage undelivered orders ensuring the right corrective action is put in place to prevent future reoccurrence.
• Where failed deliveries have occurred be able to analyze what has happened and take the appropriate action to correct and question any procedural errors that may have led to these errors.
• Manage daily exception reports, be first with the news so Customer Service are aware of failed or delayed shipments before our customers.
• Ensuring that each Cochlear customer service team receives a daily exception report at the start of their working day.
• Hold carriers accountable for resolution and ensuring that Customer Service are aware of the actions required. To take action on any exceptions that require Supply Chain tasks.
• Be the point of contact for customer service for all shipping queries.
• Ensure all helpdesk queries are acknowledged / resolved within the set guidelines and assist with managing the Salesforce queue.

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other.

We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Can Offer

• The Benefits
• Competitive salary, minimum 25 days holiday (plus UK Bank Holidays), company pension, private medical, group income protection, flexible working patterns.

The Work

• A high impact job supporting world leading technology.

The Organisation

• The global leader in implantable medical device hearing technology.

The Opportunity

• To make a difference to the quality of people's lives

Cochlear Summary
Cochlear's mission is to help more people to hear. Around the world, more people chose a Cochlear-branded hearing implant system than any other.

Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Learn and grow with us as we tackle the most complex challenges in helping people to hear.

CochlearCareers

At Cochlear we value and welcome the unique contributions, perspectives, experiences and backgrounds of our employees and aim to

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