Customer Service Representative

1 week ago


Haverhill, Suffolk, United Kingdom International Flavors & Fragrances Full time
We are currently seeking a Customer Services Coordinator.

The purpose of this position is to create and maintain relationships with customers whilst providing the highest level of support.

This busy and rewarding role would suit a customer focused, hands-on and pro-active individual who learns quickly and has the ability to get things done in a dynamic environment.


Responsibilities include:

  • Accurately processing and tracking of customer orders in SAP and other IFF internal systems
  • Dealing with all day to day enquiries, i.e. order amendments/ credit notes, C of A' etc.
  • Loading and acknowledging order related complaints and updating the customer regularly on status
  • Evaluating customer priorities and endeavouring to achieve customer needs bearing in mind IFF business goals
  • Liaising/coordinating with other functions to meet customer requirements both within the UK group and with other Affiliates
  • Maintaining up to date and accurate data within SAP (e.g. Customer details, packaging information etc.)
  • Preparing and sending general documentations to customers i.e. copies of invoices, POD's etc
  • Providing support for the commercial teams (e.g. occasional customer visits, providing data on order patterns, on time deliveries etc., assisting with NPI's introduction, coordinating with CPD/Sales team on trial productions)

Job Requirements:

Required Skills:

  • Ability to effectively communicate with other individuals at all levels
  • Excellent attention to detail
  • Excellent organisational skills
  • Ability to work on own initiative with mínimal supervision as well as part of a team
  • Ability to react positively to tight deadlines

Required Experience:

  • GCSE (A-C) or equivalent
  • Proven experience within a fastpaced customer service environment
  • Prior experience dealing with Letters of Credit and Deep-Sea customers

Preferred (optional):

  • Working Knowledge of SAP


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