Business Service Assistant

2 weeks ago


Sunderland, Sunderland, United Kingdom Gentoo Full time

About the role:


Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home.

We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.

We are currently recruiting internally for a Business Services Assistant to join the Planning and Business Services (Property) team, for a 12-month period to cover maternity leave.

The role is based within our Repairs team who are responsible for delivering a comprehensive customer focused service, including administrative support, customer contact and collaborating with colleagues as needed.

Key responsibilities will include the following, a full job description is available upon request.

Complete administrative and data input activities in line with agreed processes and ways of working ensuring a customer focused approach and delivery of an excellent customer experience.


Take calls from colleagues from across business departments, including Operatives Call Handling and Housing to resolve customer queries in the most efficient and effective manner.

Pro-actively contact customers to schedule and arrange appointments as needed.

Demonstrate ownership and responsibility of customer issues.

What we are looking for:


You will have the proven ability to plan your own workload as well as prioritising tasks to meet deadlines and targets.

It is essential that you have previous experience with Microsoft office, and have the ability to confidently learn/navigate around in house systems e.g.

MRI/DRS/Salesforce
You will be able to demonstrate accurate and efficient administrative and data input skills.


Excellent customer service, communication and interpersonal skills are essential for this role, along with experience of working in a fast-paced department.


You will also have knowledge of the Group policy and procedures as needed and an understanding of compliance requirements within the Group.

Some of our great benefits include:31 days annual leave (plus bank holidays)
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.

Closing date:

14/06/2024

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home.

We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property.

We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.


We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people.

Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.


This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.


PLACEHOLDER

  • Sunderland, Sunderland, United Kingdom Digby Morgan Full time

    summary- _ sunderland, north east_- _ £12.03 per hour_- _ temporary_- specialism- secretarial & admin- reference number PR- job detailsBusiness Services AssistantSunderlandFull Time - TemporaryHours - 4 Monday to Thursday and 12.30 finish on a Friday6 months minimum£12.03 per hourMy client is looking for an Administrator experienced in customer service and...


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role:Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.We are currently recruiting internally for a Business Services Assistant to...


  • Sunderland, Sunderland, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    PurposeWe seek to recruit a Business Support Assistant to join our busy and vibrant team within Transactional RecruitmentRoles and Responsibilities Responsible for providing effective, efficient, and responsive Business Support functions. A good communicator, able to demonstrate a flexible approach to supporting colleagues and customers, whilst striving to...


  • Sunderland, Sunderland, United Kingdom Reed Business Support Full time

    Are you looking for progression?Are you looking to further your career?Then look no further.... REED Sunderland Business Support have the perfect role for youA great opportunity has arisen to join a nationwide organisation, based in Sunderland who are going through an exciting period of growth. They are looking to recruit a full time, permanent Central...

  • Service Assistant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom National Trust Full time

    Job Title: Service Assistant at Souter LighthouseAre you passionate about providing excellent customer service and eager to learn about visitor operations? Join our team as a Service Assistant at Souter Lighthouse where you will work alongside various property teams to greet and assist our visitors in different areas.Work with different departments to ensure...


  • Sunderland, Sunderland, United Kingdom Trinity Business Support Full time

    Trinity Business Support are working with an established company in Sunderland, who are looking for an experienced Administration Assistant to join their close-knit team.This is an excellent opportunity for someone who has a strong background within Admin, looking to upskill and progress into a more HR Admin focused position.You will have the opportunity to...


  • Sunderland, Sunderland, United Kingdom RCS RECRUITMENT LTD Full time

    Part-time work available for two days per week (Tuesday and Thursday) to provide a dual role of a Courier and Business Support Assistant.Main purpose of the job To provide Business Support where additional technical knowledge is required, in accordance with developed systems, statutory procedures, legislation, corporate standard and policies. Some...


  • Sunderland, Sunderland, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    PurposeTo provide business support within the Community Equipment Service.Roles and Responsibilities To provide administrative support and stores administration Ordering stock and receiving stock Allocating stock onto the shelves Taking equipment off pallets, some of which will be heavy, therefore a good understanding of Manual Handling is preferred Goods...


  • Sunderland, Sunderland, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Customer Enabling Service Advocate Location: Sunderland SR1 Contract: Temporary - Sept Hours: 37 About the Job: The company is seeking a highly motivated individual with a strong customer focus to join their team as a Customer Enabling Service Advocate. In this role, you will handle a variety of complex customer service tasks and digital...

  • Service Assistant

    4 weeks ago


    Sunderland, Sunderland, United Kingdom The National Trust Full time

    Service Assistant - SunderlandSummaryAs a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.Salary: £11.50 per hourContract/duration: Temporary contract until the 4th November 2024Hours/working pattern/hours: An average of 6 hours per week split into three 2 hour shifts.Interview: 12th or...

  • Service Assistant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom The National Trust Full time

    Service Assistant - SunderlandSummaryAs a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.Salary: £11.50 per hourContract/duration: Temporary contract until the 4th November 2024Hours/working pattern/hours: An average of 6 hours per week split into three 2 hour shifts.Interview: 12th or...


  • Sunderland, Sunderland, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a temporary Business Support Assistant to work in Sunderland. This position is initially for a period of 3 months and is paying £11.18 per hour.The role:As a Business Support Assistant within the Community Equipment Service, you will provide administrative support and stores administration, ordering stock and receiving...


  • Sunderland, Sunderland, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are working with a well known business to recruit a Customer Service Representative to join their growing team in Sunderland This role is on a temporary basis offering an immediate start and weekly payClient DetailsPage Personnel are working with a well known business to recruit a Customer Service Representative to join their growing team in...


  • Sunderland, Sunderland, United Kingdom C&P Recruitment Group Limited Full time

    Business Support AssistantThey must be able to meet the physical demands of the post when required, which may include a level of manual handling, and have good PC skills including an understanding of the use of MS Office packages.For this role it is essential that you have the following skills and attributes:Outstanding communication skills Excellent...

  • Service Assistant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom National Trust Full time

    As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.Salary: £10.50 per hour. We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024.Contract/duration:PermanentHours/working pattern/hours: Average of 13 hours per week....

  • Service Assistant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom National Trust Full time

    Summary As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. Salary : £11.50 per hour Contract/duration: Temporary contract until the 4th November 2024 Hours/working pattern/hours : An average of 6 hours per week split into three 2 hour shifts. Interview: 12th or 19th June...


  • Sunderland, Sunderland, United Kingdom DB Arriva Full time

    Customer Service AssistantSunderlandLike many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future.True to our values, we have a real Belief in Better as we look forward to...


  • Sunderland, Sunderland, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    PurposeTo provide a range of technical, clerical, financial or support services to internal or external customers. To work effectively to produce accurate information within prescribed timescales. To provide information and support to, customers and employees to support the efficient and effective running of the serviceRoles and Responsibilities Offer an...


  • Sunderland, Sunderland, United Kingdom CCR Full time

    CCR is looking for a experienced and friendly individual, as a Business Support Assistant within the Community Equipment Service. You will provide administrative support and stores administration, ordering stock and receiving stock, allocating stock onto the shelves, taking equipment off pallets, some of which will be heavy, therefore a good understanding of...


  • Sunderland, Sunderland, United Kingdom Euro Garages Full time

    Role:Customer Service AssistantLocation:Pennywell, SR4 8LPHours:Part-Time / Full-Time Hours Available / PermanentHourly Rate:£10.05 above 18Bonus Scheme:Quarterly Bonus IncentiveCompany: EG GroupWe are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store As a Sales...