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Customer Experience
4 months ago
Job description
The Role
Are you someone with enthusiasm and belief in providing excellent customer service? Do you love working in sales? Do you want
excellent earning potential with a super simple,
excellent commission scheme? If so, we are looking for people like you to join our frontline Customer Experience team as an advisor.
backbone of our business by supporting and being there for our customers.
We are more than a
team at The London Mint Office - we are a
family, and this ethos includes our customers too.
This means that your role will be to make sure our customers receive an exceptional and
personal service every single time.
Your Future with Us
We are
passionate about helping you progress your career and are committed to your growth and development.
When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.
Wondering If You're What We're Looking For?
We believe in a completely
personal environment, where you're treated like you want to be treated. We're
committed to working together to build a
community where everyone feels they belong. Everyone is
welcome at The London Mint Office.
Key responsibilities:
- Delivering first class customer experience.
- Take inbound calls from customers
- Make outbound calls to follow up and offer our new and existing products with our customers.
- Managing complaints to avoid escalation
- Advising of products and services, upselling, and providing general information.
- Go the "extra mile" to meet customer needs.
- Consistently striving to achieve sales and call targets whilst always maintaining quality.
- Maintain customer information in the Company database.
- Accurately process customer orders and payments.
- Manage customer enquiries, resolve account queries effectively.
- Preserve the company's excellent reputation.
- Target driven and determined to make a difference.
To be a part of our team we need you to be an excellent communicator, have excellent people skills and must be comfortable dealing with all client queries as well as presenting products over the phone.
From all of our colleagues and any potential colleagues we expect.
- Ability to learn about our products and ensure our customers can visualise them
- Excellent communication and interpersonal skills
- The ability to remain selfmotivated
- Proven experience of working as part of a team to meet targets and deadlines
- 6 Months of previous Customer Service/Telesales Experience Essential.
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 42.5 per week
Salary:
£11.44 per hour
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme.
- Health & wellbeing programme
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay.
Ability to commute/relocate:
- Tonypandy, CF40 1NY: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Job Types:
Full-time, Part-time, Permanent
Pay:
£11.44 per hour
Expected hours: 42.5 per week
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
