![HM Courts and Tribunals Service](https://media.trabajo.org/img/noimg.jpg)
Administrative Officer
1 week ago
Details:
Reference number:
Salary:
- £21,775
Job grade:
- Administrative Officer
- AO
Contract type: - Permanent
Type of role: - Operational Delivery
Working pattern: - Flexible working, Fulltime, Job share, Parttime
Number of jobs available: - 15Contents
About the job
Benefits:
Things you need to know
Location
- This position is based at NORTHAMPTON COUNTY BULK CENTRE NORTHAMPTON, NN1 2LHAbout the job
Job summary:
- Please refer to Job Description
Job description:
Background
Efficient administrative staff who strive to achieve the highest standards of customer service are crucial to the effective operation of the Courts, Tribunals and service centres within HM Courts and Tribunals Service (HMCTS).
The National Business Centres (NBC) are one of the core elements within HMCTS whereby administrative and contact functions have been centralised.
The NBCs work to ensure that bulk administration and customer contact are delivered to a high standard, allowing our customers to access the services they need with HMCTS.
The NBCs have sites in various locations in the UK, covering different areas of work delivered by HMCTS, such as Civil Money Claims, Divorce, and Tribunals.
We've been modernising our justice system to make it more straightforward, accessible, and efficient. As part of this ongoing reform programme we have a number of fantastic opportunities available to join our team.We are offering contracts which based on individual circumstances can be full time, part time or compressed hours. We also offer a range of working patterns.
The posts will be based at our National Business Centre in Northampton Town Centre, and whilst the nature of our work largely requires employees to be office based, we may be able to offer hybrid working arrangements.
However, this will be discussed on a case-by-case basis and cannot be guaranteed.Role Purpose
Our administrative teams are the core of the NBC, delivering great customer service and operational processing work to enable Justice.
The teams work across a variety of jurisdictions and get chance to not only deliver the processes and service to customers, but to shape and continuously improve the way we operate.
Typical roles include processing paper and digital work from customers, telephony, customer complaints and correspondence, and other administrative work.We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
Key accountabilities include:
- Preparing papers and files for court, tribunals, hearings and meetings.
- Producing court/tribunal documents.
- Creating and updating records on inhouse computer system and data input.
- Post opening and dispatch
- Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
- Processing casework including standard documentation and information, court orders, claims, fines and fees, legal aid
- Liaise with customers to provide updates and answer queries
- Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations
Other duties
- The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Additional Information
During the Interview you will be assessed on the following behaviours:
- Managing a Quality Service
- Changing and improving
- Working together
Support when applying
Person specification:
- Please refer to Job Description
Behaviours:
- Managing a Quality Service
- Changing and Improving
- Working Together
Benefits:
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance
Selection process details:
- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
- Feedback will only be provided if you attend an interview or assessment.
Security:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks
Nationality requirements:
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- r
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