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OPCC Customer Service Support Officer

4 months ago

Exeter, Devon, United Kingdom Spinwell Global Limited Full time

Role:
OPCC Customer Service Support Officer

Company:
Spinwell



Location:
Office based in Exeter

Contract Duration: 2 months

Rate: £15.74 per hour (Umbrella)

Are you ready to be the first point of contact for all communication methods into the OPCC? Join us now
Responsibilities:
  • Provide information and resolution to queries from the public
  • Carry out accurate risk assessments and escalate when needed
  • Handle correspondence and draft responses
  • Liaise with key points of contact in the Police Force
  • Record all correspondence accurately and perform follow-up activities
  • Engage with the public by organizing and attending events

This role offers the opportunity to work in a high-profile political office and requires a good understanding of policing policy.


Skills/Experience Required:
  • Hold a Records Management qualification or be willing to work towards it
  • Knowledge of Management of Police Information (MoPI)
  • Experience with Data Protection Act and GDPR
  • Strong research, analysis, decision-making, and problem-solving skills
  • Attention to detail and ability to manage tasks effectively
  • Experience with MS Office
  • Previous work in Information Management or a similar environment

If you are interested in this role, apply today or send your CV to Spinwell. We value diversity, equality, and inclusion in our workforce.