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Customer Service Desk Advisor
3 months ago
Customer Service Desk Advisor required for my client based in Camberley.
This is an onsite role. Salary approx. £22-25k
Are you a proactive problem-solver with a passion for customer service? We're seeking a dedicated Customer Service Desk Advisor to join a dynamic team in Camberley.
As a Customer Service Desk Advisor, you'll play a pivotal role in coordinating the delivery of customer support services within an ITIL framework. Your main focus will be ensuring that service levels are maintained at the highest standard.
Key Requirements:
Excellent communication skills
Ability to work independently and under pressure
Strong multitasking and prioritization skills
Core Responsibilities:
Providing first-level contact and resolutions for customer issues
Logging and monitoring support requests
Acting as the liaison and primary contact for internal teams
Identifying and escalating situations as necessary
Meeting KPIs and SLAs
