Assistant Conference and Banqueting Manager

1 week ago


Balsall Common, Solihull, United Kingdom Forest of Arden Hotel and Country Club Full time
Department:
Conference and Banqueting
Reports to:
Conference and Banqueting Manager

This job role description outlines the current responsibilities which may evolve over time without altering the essence of the role or the level of accountability involved.

Job Overview:
This pivotal role ensures the smooth operation of all Conference and Banqueting activities, meeting guest expectations efficiently.

This hands-on position requires not only team management but active participation, setting a high standard through personal example.

Assisting the Conference and Banqueting manager in executing successful events throughout the year.
Candidate Qualifications:

Experience:
Preferably 2 years in hospitality management
Customer service background

Skills and Knowledge:
Capability to handle pressure
Effective verbal and written communication
Attentiveness to guest needs
Excellent problem-solving abilities
Proficient in delegation

Education or Certification:
Desirable to have a degree but not mandatory
Key Responsibilities:
Collaborate with the C&B Manager to fulfill departmental objectives and targets.
Lead the C&B operations in the Manager's absence.
Assist operational teams in maintaining high standards
Maintain consistent departmental standards
Maximize opportunities to meet or surpass budgeted goals
Welcome each client personally and foster strong relationships
Ensure utmost guest satisfaction
Set up function rooms as per event requirements
Lead by setting the benchmark for the team
Provide necessary training for new team members during probation
Facilitate team training to ensure top-notch service
Engage with the team pre and post-event
Manage team schedules, oversee daily operations, and handle payroll
Collaborate with different departments
Identify and capitalize on sales and upselling chances
Undertake Duty manager shifts when necessary
Additional Expectations:
Maintain a professional, systematic, and amicable demeanor, anticipating and fulfilling guest needs creatively
Potential for career progression


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