Senior Medical Receptionist

7 months ago

Balsall Common, United Kingdom Balsall Common and Meriden Group Practice Full time

**Post**: Senior Medical Receptionist Hours: Full Time Responsible to: Practice Manager/Deputy Practice Manager Salary: Dependent on Experience Responsibilities: To oversee the reception operational elements of the practice To drive excellent service and standards within the practice To facilitate support and good care to patients Patient Services: To ensure effective systems are in place for the smooth day to day running of the reception team Work with staff to actively monitor capacity and access issues and ensure proactive approach to meet changing needs Work closely with reception staff to streamline current operational policies and procedures To develop and apply practice polices, standards and guidance, ensuring adoption of these across the practice To liaise with the Practice manager, supporting staff with any complaints, feedback or breakdown in services Maintain electronic appointments system Management and assessment of patient DNAs (Do Not Attends) Reception Undertake reception duties Originate and Maintain staff rotas ensuring adequate cover Monitor attendance and punctuality of staff Ensure the supervision and development of staff, overseeing induction and training as required Support the Practice Manager with practice vacancies, adverts and interviews Arrange regular staff meetings and complete minutes of the meetings Understanding and use of all computer systems Maintain the various computer hardware/systems/software and support all staff with any problems appertaining to these Audits and Performance Standards To support the production of performance and quality standards within the practice delivered through QOF, Enhanced Services and other initiatives Manage regular audits in the management of patient care Other This job description is not exhaustive and is intended to be a guide to the principal duties and responsibilities of the post only.

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