Credit Controller
2 weeks ago
Oldham - North West, Manchester - North West
The Role
Working within the existing Collections team of a well established asset finance leasing company to facilitate the collection of any overdue debts.
- To proactively resolve credit control issues to prevent debts becoming overdue; cancellation or amendments to Direct Debit Mandates or customer queries.
- Responsible for collecting debts 131 days overdue.
- Negotiating repayment plans and ensure they are met.
- Advising the Collections and Recoveries Supervisor of potential risks with customers defaulting on payment.
- To follow the collections policy guidelines to ensure compliance with collections guidelines and legal requirements
- Treating customers fairly and sympathetically.
- Ensure all actions relating to credit control; calls/payments/disputes are accurately recorded on ICE.
- Attend monthly provisions meetings and provide guidance on outstanding customers in arears.
- Issuing default and termination notices on agreements when required in accordance with the required guidelines. Overseeing the outsourcing of any legal cases to external solicitors to ensure the best possible outcome for the company.
- Liaising with Administrators.
- Submitting and managing collection of debts through MCOL.
Other Duties:
- Any other reasonable tasks at the request of the company management.
- Provide cover for other areas of the business at the request of the management.
- Must be self motivated and be able to work on own initiative. Must be able to work under pressure and deliver decisions within a timely manner to meet SLAs
- Work well within a small team whilst working independently.
- Have good communication skills, both written and verbal and have excellent telephone manner.
- Be able to build positive professional working relationships with our introducers, suppliers and service providers.
- Good numeracy skills and be confident working with numbers.
- Be hard working, proactive and enthusiastic.
- Good time management skills and able to prioritise workloads to ensure targets are met.
- High attention to detail and high levels of accuracy.
- Identify opportunities.
- Be willing to take on additional and varied tasks to support the business requirements.
- Ideally a minimum of three years credit control experience in a similar financial organisation.
- Direct experience within the asset finance/leasing industry and experience of a wide asset range.
- Experience of more advanced credit control cases including taking legal action to resolve.
- Experience of MCOL advantageous.
- Familiar with the SME market.
- IT literate.
- Good background education.
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