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Motus Van Centre Nottingham Service Advisor
3 months ago
With a vehicle range that includes the iconic camper van to our more modern Amarok's and transporters, it's no wonder our customers are loyal supporters of our brand.
We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: assisting with the sale of accessories and service plans.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training provided:_
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
Qualifications received _
On successful completion of the one year programme, you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
Desired skills _
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
Future prospects _
Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward.
Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
-Minimum entry requirements _
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
Key Skills Level
- NVQs
- Essential Skills (Wales)
Functional Skills Level
- Core Skills (Scotland)
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Please note:_
Job Types:
Full-time, Apprenticeship
Pay:
From £256.00 per week
Benefits:
- Company pension
- Employee discount
- Onsite parking
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
