Pathology Admin Team Leader

6 days ago

London, Greater London, United Kingdom Onewelbeck Full time

Summary


As Patient Admin Team Lead at OneWelbeck Imaging, you will work with the Pathology Coordinator to lead and advance the company's administrative vision.

You will ensure, without direct supervision, an integrated approach to patient care pathways to be continually reviewed and adapted.


Being a point of contact for pathology admin team, you are expected to be proactive and responsive to practice policies, priorities and specifically to the changing needs and queries of the company's service.

You will act as a role model to the pathology admin team by embedding a professional ethos, supporting, motivating, and promoting good staff and patient excellent experiences.

Highly motivated, foresighted, and well organized with a strong sense of patient/customer care are a must.

The ability to multitask, work in a team, and work under pressure in what can often be a busy environment is essential.


Main Duties/Key Tasks:

  • Manage the rotas to ensure that there is adequate staff cover at all times.
  • Deal with more complex enquiries from patients and receive complaints in accordance with the company's complaints procedure
  • Ensure an effective and efficient administrative service to both patients and visitors
To liaise with consultants, secretaries, radiographers and patient administration staff regarding patient information and appointment scheduling

  • Ensure practice policies are followed and accurate records are kept, with particular reference to: appointments, messages, visits, post, patient registration, filing systems
  • Liaise with Pathology Coordinator concerning staffing and organisation of work
  • Have a working knowledge of all software and hardware, dealing with IT problems on site as needed in the absence of the Pathology Coordinator
  • Continually assess and evaluate systems, recommending changes and improvements to the Pathology Coordinator as appropriate
  • Overseeing the team performance and regular 1:1's

Profile
Education and experience

  • Experience in a private healthcare environment (essential)
  • Higher education (A Levels) (desirable)
  • Experience in a highquality customer facing role, 5star hospitality experience ideal
  • Experience utilising MS Office (Word, PowerPoint & Excel)
  • Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
  • Experience handling confidential and sensitive information (desirable essential)
  • Part time hours available

Key Skills

  • Excellent interpersonal skills
  • Excellent organisational skills
  • Proactive and Foresighted
  • Problem Solver
  • Attention to detail
  • The ability to work autonomously as well as part of a team
  • The ability to work across functions and to manage pressure
  • Diplomacy
  • A high level of numerical and literacy skills to support providing and interpreting information
  • High levels of motivation

Job Types:
Full-time, Permanent

Salary:
From £27,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Private medical insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London, W1G 0AR: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Work Location:
One location

Application deadline: 03/03/2023

Expected start date: 06/03/2023

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