3rd Line Technical Professional

7 days ago


Corby, Northamptonshire, United Kingdom BT Group Full time
3rd Line Technical Professional

Job Req ID:30834
Posting Date:14 Mar 2024
Function:Business Services & Operations
Unit:Business
Location:Corby (R025), Corby, United Kingdom
Salary:Competitive Salary + Benefits
Recruiter: Krystle James

Hiring Manager:
Dominic Lawn


Career Grade:
E


Internal Closing Date: 26/03/24

Why this job matters


This role Supports the Business Unit Goals by active participation in living/driving achievement of the goals embodied within the big bets template: Trusted customer relationship; End to End customer experience; integrated portfolio; Simplified systems and processes; values & ways of working.


This role is based in Corby or Peterborough. Based on Client site. 3 or 4 days/nights per week (12-hour shifts). Shift allowance
. Must be UK resident for 5+ years in order to obtain SC clearance.**
What you'll be doing

  • Provide onsite 3rd line technical expertise while supporting and protecting LBG's large enterprise network. You will be expected to understand and collate requirements and challenges that the customer provides, then act on them using your expertise in a timely and efficient way so as to provide the best service possible.
  • Collaboration with both customer and BT technical teams in the support of new and existing technology infrastructure, including design work and implementation, diagnostic and project tasks across the board.
  • Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.
  • Mentor and support 1st/2nd technical teams 3rd line colleagues as required along with other applicable parties within the wider community, including project managers, design staff and senior management.
  • Essential Skills
  • Troubleshooting
  • Network Configuration
  • Customer Service
  • Network Implementation
  • Technical Documentation
  • What we'd like to see on your CV
  • Very strong Customer communication and relationship management skills (customer facing experience mandatory)
  • 510 years of networking experience on large enterprise networks of 100+ nodes or more
  • CCIE preferred
  • Experienced in troubleshooting large enterprise networks made up of various vendors
  • Experienced in designing and deploying network fixes to resolve service issues
  • Benefits
  • At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but more than that you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
  • Competitive salary
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • Oncall allowance
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • Worldclass training and development opportunities
  • Option to join BT Shares Saving schemes.
  • Discounted broadband, mobile and TV packages
  • Access to 100's of retail discounts including the BT shop
LI-Onsite

  • With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
  • We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new startups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
  • We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
  • As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multiskilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

  • Although these roles are listed as fulltime, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.**DON'T MEET EVERY SINGLE REQUIREMENT?


  • Corby, Northamptonshire, United Kingdom BCA Full time

    Technical Training SpecialistHybrid - working from home with visits to various BCA locationsUp to £37,000 per annum + bonus + car allowance + benefits40 hours per week Monday - FridayWe are looking for a Technical Training Specialist to effectively manage technical training requirements throughout onsite BCA UK facilities. You will ensure all mandatory...

  • 2nd Line Support

    7 days ago


    Corby, Northamptonshire, United Kingdom Reed Full time

    2nd Line / ICT TechnicianIT Support Engineer, ICT Support, ICT Technician, Customer Support Engineer, Microsoft, Windows Server, SCCM, Active Directory, Office 365, Apple OS, Google Chrome OS, Enhanced DBS£180 - £200 per day (Inside IR35)3 Months initial contract - January start1 x ICT Technician working in Corby1 x Mobile Engineer travelling between...


  • Corby, Northamptonshire, United Kingdom SPIROL Full time

    Technical Sales Engineer: Corby* Excellent opportunity to join a market leading organisation. Opportunity to drive new business growth for an established manufacturerAbout Our ClientWe strive to be the best company of our kind. Our engineering resources and financial stability are essential to providing the technology and the new products you require to be...

  • Pastoral Leader

    1 month ago


    Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    An exciting opportunity has opened up for new role within our pastoral team. Corby Technical School is a very fast paced environment with all the exciting challenges and opportunities you would expect to find in a fully comprehensive school, and with this brand-new role comes the potential to be a part of our aspirational and driven pastoral team.We are...

  • Pastoral Leader

    3 weeks ago


    Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    An exciting opportunity has opened up for new role within our pastoral team. Corby Technical School is a very fast paced environment with all the exciting challenges and opportunities you would expect to find in a fully comprehensive school, and with this brand-new role comes the potential to be a part of our aspirational and driven pastoral team.We are...


  • Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    Location:Corby Technical SchoolSalary:Salary - Grade 2, point 4 - £18,324.00 per annum (FTE £20,800 per annum), 37 hours per week/40 weeks per yearAbout Corby Technical School and the roleCorby Technical School is a free school that opened in September 2012. CTS was rated as Outstanding in our Ofsted inspection, and we would be looking to employ a person...


  • Corby, Northamptonshire, United Kingdom North Northamptonshire Council Full time

    About the role You will be working as part of the Facilities Management Team, delivering services across North Northamptonshire for non domestic properties and some open spaces.No two days are ever the same.The team delivery repairs and maintenance and Statutory Compliance Inspections and Remedial Works across the estate.What will you be doing? 1 Implement...

  • Daytime Cleaner

    7 days ago


    Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    Location: Corby Technical SchoolSalary: £6, _(_Grade 1 point 1)_ _based on full time equivalent of £20,400.00 per annum_Hours per week / Weeks per year:15 hours per week/10am-1pm/40 weeks per year (TERM TIME ONLY)About Corby Technical School and the Cleaner RoleThe persons appointed will be able to communicate at all levels, with students, staff and...

  • Senior Retoucher

    7 days ago


    Corby, Northamptonshire, United Kingdom Joules Full time

    Give your career a breath of fresh (countryside) air.For the colourful and carefree who make the most out of life, Joules is the British country lifestyle brand that encourages all of life's adventures.At Joules, we design clothing, accessories and homeware for all the family. We are inspired by nature. We have fun. And we care.It's been quite a journey from...


  • Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    Corby Technical School requires an efficient and self-motivated Administrator to join our growing team. The post holder's main responsibilities will be administering student level data, communications to parents and carers and providing support to the senior leaders responsible for student care. The successful candidate will have experience of handling...


  • Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    Corby Technical School requires an efficient and self-motivated Administrator to join our growing team. The post holder's main responsibilities will be administering student level data, communications to parents and carers and providing support to the senior leaders responsible for student care. The successful candidate will have experience of handling...


  • Corby, Northamptonshire, United Kingdom Premier Technical Recruitment Ltd Full time

    Mechanical Design EngineerNorthampton (Commutable from Kettering, Corby and Northampton)To £36,500 + generous benefitsOur client is part of an established Group that specialise in the provision of bespoke materials handling solutions to a diverse range of customers and industry sectors worldwide. As a result of continued success and an ongoing programme of...


  • Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    JOB DESCRIPTION JD no. 37Job DetailsPost Title Senior AdministratorResponsible to Line ManagerPurpose of jobTo manage an administrative function within the school.ResponsibilitiesPlan, develop, organise and monitor support systems and procedures.Provide support, advice and guidance on administrative issues to admin colleagues, senior staff and others....


  • Corby, Northamptonshire, United Kingdom Probe Technical Recruitment Full time £58,000

    This is an excellent opportunity for an experienced Engineering & Design Lead, to work with a leading manufacturer of advanced process technology, who have a rich, well-established background. They have sites here in the UK and overseas The company's strength lies in its process expertise, engineering excellence and the ability to fully support customers...


  • Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    Job OverviewWe are seeking a dedicated and innovative Teacher of Digital Art, Photography and Creative Digital Media who will contribute to out dynamic and well-resourced Art department. Beyond a passion for traditional art forms, we are looking for a practitioner with a flair for Creative Digital Media, capable of guiding our students in maximizing their...


  • Corby, Northamptonshire, United Kingdom Corby Technical School Full time

    Job OverviewWe are seeking a dedicated and innovative Teacher of Digital Art, Photography and Creative Digital Media who will contribute to out dynamic and well-resourced Art department. Beyond a passion for traditional art forms, we are looking for a practitioner with a flair for Creative Digital Media, capable of guiding our students in maximizing their...

  • General Operative

    7 days ago


    Corby, Northamptonshire, United Kingdom Morgan Technical Ceramics Full time

    Visual check when die line is removed to ensure core is finished correctly and no underlying visual defects are present Ensure routing/batch cards are filled out correctly before moving to the next operation. Comply with and encourage others to be safe in conjunction with Company Health and Safety Policy. Make sure that your work area is clean and tidy at...


  • Corby, Northamptonshire, United Kingdom Optima UK Inc Ltd Full time

    Job Role: Wellbeing & Work CoachLocation: Corby or commutable to Salary: Depending on experience As a Wellbeing & Work Coach you will help people develop the knowledge, skills and confidence to manage their own health and wellbeing. You will use health coaching, motivational interviewing, and behaviour change skills to empower people to make positive...

  • Npi Executive

    7 days ago


    Corby, Northamptonshire, United Kingdom Allied Electronics & Automation Full time

    About the role:As a New Product Introduction Executive, you will manage the efficient induction of products to the business from the point of range selection through to release for sale, ensuring all new products launch to required timescales and to a level of quality to meet our customer needs.This position is offered on a 6 month, full time, fixed term...


  • Corby, Northamptonshire, United Kingdom RS Group plc Full time

    SAP Basis Administrator Location: UK Remote At RS Group, we are actively searching for an experienced SAP Basis Administrator to join our team. In this role, you will be responsible for supporting the SAP technical environment, including configuration, monitoring, tuning, and troubleshooting. As an SAP Basis Administrator, you will play a crucial role...