Swansway Volkswagen Van Centre Liverpool Service

2 weeks ago

Liverpool, Liverpool, United Kingdom Volkswagen Commercial Vehicles Apprenticeships Full time
One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles.

With a vehicle range that includes the iconic camper van to our more modern Amarok's and transporters, it's no wonder our customers are loyal supporters of our brand.


We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.

The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.


This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary.

Some duties on a day-to-day basis may include:

  • Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
  • Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
  • Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
  • Upselling; Promoting the sale of accessories and service plans


We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

-
Training provided:_


Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.


This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

-
Qualifications received_

On successful completion of the one-year programme you will receive the following:

  • Level 2 Customer Service Practitioner Standard
  • Brand specific certifications
  • Scotland, Northern Ireland, Wales: Framework_
  • Level 2 / Level 5 Customer Service Apprenticeship
  • Brand Specific certifications
-
Desired skills_


Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.


  • Enthusiasm and willingness to learn
  • Teamwork
  • Strong communication
  • Customer Service
  • Interest in vehicle engineering
-
Future prospects_


Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles.

This network of retailers spans the UK, providing a wide range of career opportunities.


Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward.

Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship.

Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

-
Minimum entry requirements_

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals


 Key Skills Level
  • NVQs
  • Essential Skills (Wales)


 Functional Skills Level
  • Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.

-
Please note:_

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. If you have any questions, please contact us on

Job Types:
Full-time, Apprenticeship

Salary:
From £211.40 per week

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Liverpool, L24 9PB: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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