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Head of Delivery

3 months ago

Glasgow, Glasgow City, United Kingdom Gilchrist Recruitment Partnership Full time

As Delivery Manager you will be responsible for the delivery of work to retained clients within the agency's Core Delivery Team (CDT); from ad hoc first-line support requests to the delivery of monthly retained services and small standalone projects.

Work on retainers and small projects
Maintain client Service Desks.
Manage the budgets, timescales, and quality of multiple retainers / small projects.
Work with the CDT Project Lead to decide which approach should be deployed on each retainer / project including the appropriate use of documentation and controls including but not limited to User Stories and Acceptance Criteria, Project Plans, Wireframes, Technical Specs, Test Plans, Project Reports and Client Action Logs (this list is not exhaustive)

Ensure JIRA and Confluence are being utilised in line with our process, that JIRA boards are maintained and that each project has an eazyBI ETC report.

Gather requirements, producing briefs, writing user stories and acceptance criteria
Identify obstacles and help the team plan around or overcome them
Develop your skills in and knowledge of project management techniques
Project delivery practices . You can identify and compare processes and delivery methods and have some experience of applying these in practice. Financial management.
You understand the financial impact of the work you do and how costs and budgets are created.

You understand the importance of revenue recognition and work with the delivery team to ensure ETC's are accurate, properly considered and completed on a weekly basis.

project progress and know how and when to escalate issues.
Planning . You know the importance of planning and forecasting and the different ways to develop a plan. You can identify what works best for the delivery team and when to utilise certain processes. You take ownership of problems and work with the necessary teams or CDT Project Lead to resolve them.
Maintaining delivery momentum . You understand the different phases of project delivery and can contribute to, plan, and run these. You can actively address internal risks and issues and know when to escalate them. This is an excellent opportunity to join one of the UK's best full service digital agencies based in Glasgow. You will have a defined career path, a highly competitive salary and world class benefits.

Gilchrist Recruitment Partnership are a specialist recruitment agency and recruiting partner within the Marketing, Digital communications/PR, Creative & Design and Advertising industry for Scotland, both agency and client side.

If you are not currently living in Scotland, please explain/outline your plans and timelines for relocation to Scotland.

We are a Scottish based recruiter who generally do not represent "remote" opportunities - thus you will be either living in Scotland or have solid plans to relocate.

We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race.

Unless clearly stated otherwise, the advertised position is a permanent contract.