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Client Care Administrator
3 months ago
Summary of Key Responsibilities and Role
Within this role, you will work with a growing and busy team of administrators responsible for dealing with clients on several complex matters such as AML, Deputyships and disputes with local authorities in relation to long-term care funding.
Principal Responsibilities
- You will deal with completing AML checks on clients across the business including completing calls with clients to complete their AML checks.
- You will deal with progressing matters in dispute in relation to local authority funding for longterm care.
- You will deal with ensuring complaints are recorded and acknowledged and liaise with the relevant Team Leader to ensure that these are progressed.
- You will review files and chase for outstanding information where required.
- Ensure that appropriate records are kept for inhouse compliance purposes.
- Monitoring the team inbox and responding where possible or ensuring that this is tasked to the relevant individual or team.
- Carrying out checks on files and documents.
- Drafting legal documents and correspondence.
- Liaising with clients, advisors, and other professionals in relation to all matters.
- You will also have some exposure to the development of new products and systems, providing training for inhouse staff and external partners.
Key Knowledge & Required Skills
- Excellent communication and organisational skills
- Excellent Administration skills and be able to use computer systems
- You must have excellent attention to detail
- You must be enthusiastic and conscientious
- You must be able to learn quickly and adapt to new processes
- Time and case management skills
Experience Required
Essential:
- Previous administration experience is essential, and we are looking for someone who is used to working in a busy office environment, with daily deadlines.
- You must have knowledge of using Microsoft, Outlook, Word, and basic level of knowledge of using Microsoft Excel.
- Used to working with multiple inhouse systems, willing to learn new internal systems to grow knowledge (training will be given)
- You must have the ability to work independently and a positive cando attitude toward problemsolving.
Desirable:
- Experience with dealing with complaints and being able to resolve them in a professional manner.
Key Knowledge & Required Skills
- Excellent communication and organisational skills
- Excellent Administration skills and be able to use computer systems
- You must have excellent attention to detail
- You must be enthusiastic and conscientious
- You must be able to learn quickly and adapt to new processes
Other Requirements
Essential:
- Selfmotivated, proactive, and friendly team player.
- Flexible individual who can respect and support others within a team.
- Commitment and loyalty to the organisation's values & mission.
Job Types:
Full-time, Permanent
Salary:
From £20,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
CTTCCA
