Customer Assistant-cafe'- Leeds White Rose

7 days ago


Leeds, Leeds, United Kingdom M&S Full time

Key Accountabilities
Purpose

  • To deliver a great shopping experience for our customers, putting customers before task every time.
Champion new ways of working within stores through an open mindset and positive attitude.

Complete tasks and processes that deliver 'best in town' standards.

Serve and sell across all channels brilliantly well.

Be the voice of our customer to help us continually improve.

Cafe Customer Assistant - 37.5hrs per week

Leeds White Rose.

Proposed working pattern below.

WK 1

Sun 10-5

Mon 10-6

Tues 9-5

Wed 9-5

Thur

WK 2

Sun 10-6

Mon 10-6

Tue 7.30-3

Wed 10-6

Sat 9-5

Key Capabilities

Key Accountabilities

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs

Minimise cost and waste through good process practice

Follow safe and legal working practices

Key Capabilities

Understands how M&S operates, it's strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

Key Relationships and Stakeholders

Customers

Colleagues

Store Leadership

BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
**We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Leeds, Leeds, United Kingdom M&S Full time

    SummaryCafe Customer Assistant Leeds White Rose 16 hrs per weekAll the detailsCafe Customer Assistant Leeds White Rose 16 hrs per week Temporary Contract initially until Saturday 27th of April.Proposed working patternThu 11-3pmFri 11-3pmSat 11-3pmSun 11-3pmPurpose To deliver a great shopping experience for their customers, putting customers before task every...


  • Leeds, Leeds, United Kingdom M&S Full time

    Key AccountabilitiesPurpose To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all channels brilliantly well. Be the voice of our...


  • Leeds, Leeds, United Kingdom White Rose Academies Full time

    Post Reference: 2378Academy: Leeds East AcademyJob Title:Receptionist and Administration AssistantGrade: B1 - £23,114 to £23,893Hours: 39.5 hours per week, all year roundAccountable to: Office ManagerLeeds East Academy is an over-subscribed 11-16 academy that has recently achieved the title of UK Parliament School of the Year. We are a vibrant, diverse,...


  • Leeds, Leeds, United Kingdom White Rose Education Full time

    Front-end Web DeveloperPermanent, 37 hours per weeknAll Year Roundn£35,000 to £55,000 dependent on experiencenWhite Rose Education, Leeds city centre, hybrid (minimum 2 days/week on-site)The rolenDue to continued growth, an exciting opportunity has arisen working in our web development team. We are looking for a self-motivated, dynamic, passionate and...


  • Leeds, Leeds, United Kingdom White Rose Education Full time £35,000 - £55,000

    Front-end Web Developer Permanent, 37 hours per week All Year Round £35,000 to £55,000 dependent on experience White Rose Education, Leeds city centre, hybrid (minimum 2 days/week on-site) The role Due to continued growth, an exciting opportunity has arisen working in our web development team. We are looking for a self-motivated, dynamic,...


  • Leeds, Leeds, United Kingdom White Rose Academies Full time

    Post Reference: 2321Academy: Leeds City AcademyJob Title: Attendance Welfare OfficerGrade C3 - Actual Salary £27,543 TO £29,112Hours: 39.5 hours per week, Term Time Only plus 20 daysAccountable to: Assistant PrincipalThis is an extremely exciting time to be joining Leeds City Academy, one of the most rapidly improving schools within the Leeds area and...


  • Leeds, Leeds, United Kingdom White Rose Academies Full time

    Post Reference: 2251Academy: Leeds City AcademyJob Title: Lead Practitioner of EnglishGrade Leadership Scale L- L5 (£44,305 TO £48,895)Hours: Full TimeAccountable to: Director of EnglishThis is an extremely exciting time to be joining Leeds City Academy, one of the most rapidly improving schools within the Leeds area and county of West Yorkshire. We are an...

  • Temporary Behaviour

    7 days ago


    Leeds, Leeds, United Kingdom White Rose Academies Full time

    Post Reference: 2439Academy:Leeds East AcademyJob Title: Temporary Behaviour & Intervention Support WorkerGrade: S01 - £32,076 to £33,945 (Actual Salary £27,001 to £28,575)Hours:Fixed term contract until 23 July 2024**To support the implementation of the academy strategic priorities, focusing predominantly on the promotion of positive student behaviour,...

  • Team Leader

    7 days ago


    Leeds, Leeds, United Kingdom White Rose Trading Full time

    Retail Back of House Team Leader (Stock Room)Hours: Part-time, 16 hours per weekReporting to: Store ManagerLocation:77 Albion Street, Leeds, LS1 5APABOUT US:Founded in Nottingham in 2009, White Rose is a chain of handpicked pre-loved fashion stores, supporting the work of The Aegis Trust.White Rose aspires to be the number one destination for sustainable...


  • Leeds, Leeds, United Kingdom Leeds City Academy Full time

    Post Reference: 2232Academy: Leeds City AcademyJob Title: Assistant Director of EnglishGrade MPS/UPS, plus TLR 2a (£3,017)Hours: Full TimeAccountable to: Director of EnglishThis is an extremely exciting time to be joining Leeds City Academy, one of the most rapidly improving schools within the Leeds area and county of West Yorkshire. We are an 11-16academy...


  • Leeds, Leeds, United Kingdom White Rose Academies Full time

    Post Reference: 2325Academy: Leeds City AcademyJob Title:SEND Academic Intervention MentorGrade C1 - Actual Salary £19,076 to £20,905Hours: 33.5 hours per week, term time only plus 5 daysAccountable to: SENDCoThis is an extremely exciting time to be joining Leeds City Academy, one of the most rapidly improving schools within the Leeds area and county of...

  • Exam Invigilator

    1 week ago


    Leeds, Leeds, United Kingdom White Rose Academies Full time

    Post Reference: 2120Academy:Leeds East AcademyJob Title: Exam InvigilatorGrade: B3 - £12.59 per hourHours: Casual work (term time only) The main exam seasons starts in May and continues throughout May, June, and July.Accountable to: Exam OfficerLeeds East Academy is an over-subscribed 11-16 academy that has recently achieved the title of UK Parliament...

  • Team Member

    1 week ago


    Leeds, Leeds, United Kingdom SSP Full time

    Team Member Team Member/Cookie Decorator at Millie's Cookies White Rose Shopping Centre - LeedsPay rate £10.42 per hour.You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts...

  • White Rose Centre

    7 days ago


    Leeds, Leeds, United Kingdom The Bagel Factory Full time

    We are proud to call ourselves one of the leading bagel retailers in the UK, serving super-fresh bagels, tasty snacks, chilled drinks and bean to cup coffees.We are looking for a passionate, enthusiastic and self-motivated individual to join our successful White Rose Shopping Centre store team on a part time, fully flexible, basis.The store is open 7 days a...


  • Leeds, Leeds, United Kingdom Leeds East Academy Full time

    Post Reference: 2451Academy: Leeds East AcademyJob Title: Receptionist and Administration AssistantGrade: B1 – £24,676 TO £25,507Hours: 39.5 hours per week, all year roundAccountable to: Office Manager Leeds East Academy is an over-subscribed 11-16 academy that has recently achieved the title of UK Parliament School of the Year. We are a vibrant,...


  • Leeds, Leeds, United Kingdom Leeds East Academy Full time

    Post Reference: 2451Academy: Leeds East AcademyJob Title: Receptionist and Administration AssistantGrade: B1 – £24,676 TO £25,507Hours: 39.5 hours per week, all year roundAccountable to: Office Manager Leeds East Academy is an over-subscribed 11-16 academy that has recently achieved the title of UK Parliament School of the Year. We are a vibrant,...

  • Teaching Assistant

    7 days ago


    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Application PackApplication FormEqual Opportunities FormPost Reference: 2303Academy:Leeds City AcademyJob Title:Teaching Assistant - Special Education Needs and Disabilities (SEND)Grade:B- Actual Salary £17,420 to £18,732Hours:33.5 hours per week, Term Time Only plus 5 days, fixed term until- 31st August 2024Accountable to:Special Education Needs...


  • Leeds, Leeds, United Kingdom Leeds West Academy Full time

    Academy: Leeds West AcademyJob Title: Assistant Curriculum Leader of EnglishGrade: MPS/UPS, plus TLR 2bAccountable to: Curriculum Leader for EnglishAccountable to: MPS/UPS teaching staffLeeds West Academy is a school with a remarkable sense of community and a strong and safe culture, a place where staff and students can thrive. As judged by Ofsted as 'Good'...

  • Teaching Assistant

    1 week ago


    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Post Reference:2373Academy:Alder Tree Primary AcademyJob Title:Teaching AssistantGrade:B3 (Actual Salary £21,996 to £22,522)Hours:33.5 Per week, TTO plus 5 days (Monday 08:30-16:30 and Tuesday to Friday 08:30 - 15:30)Accountable to:Phase LeaderHere at Alder Tree, we are embarking on a journey, not only to transform children's lives, but to work with all...


  • Leeds, Leeds, United Kingdom White Rose Academies Full time

    Post Reference: 2383Academy: Leeds East AcademyJob Title: Curriculum Leader of EnglishGrade: Leadership 5-9Hours: Full TimeAccountable to: PrincipalLeeds East Academy is an over-subscribed 11-16 academy that has recently achieved the title of UK Parliament School of the Year. We are a vibrant, diverse, and welcoming academy community who are committed to...