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Receptionist

3 months ago

Sheffield, Sheffield, United Kingdom Adecco Full time
The following are the core responsibilities of the receptionist.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors workload and staffing levels and also your primary role within the team:

  • Operating the patient database (SystmOne) to book appointments, issue prescriptions, manage tasks etc.
  • Operating and maintaining administrative systems on reception.
  • Maintain practice and patient records, keeping all data secure.
  • Central point of contact for admin requests.
  • Receive and process payments and maintain records.
  • Provide admin support for clinical staff, managers and clinical leads.
  • Provide cover for the reception team.
  • Reception administrative duties.
  • Maintain supplies of clinical stationery, e.g. prescriptions.
  • Personal development and training.
  • Building security and complete opening and closing procedure.
  • Confidentiality.
  • Process and effectively signpost patients to the appropriate health care professional depending on the presenting condition
  • Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately
  • Process repeat prescription requests
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients' healthcare records as necessary
  • Direct requests for information, e.g. SAR, insurance/solicitors' letters and DVLA forms, to the Data Quality Team
  • Manage all queries as necessary in an efficient manner
  • Run system searches for purposes of DNA, smears etc.
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and noticeboards
  • Support all clinical staff with general tasks as requested
  • Attend Practice and Team meetings
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Cleo Barros