Pub Supervisor

2 weeks ago

London, Greater London, United Kingdom The Rose Full time

About us
We are professional, agile and customer-centric.

Our work environment includes:

  • Modern office setting
  • Food provided


The Rose Fulham is currently looking for a talented and driven Supervisor, with experience and a track record of success, to join our team.


On the menu, our all-day food offer focuses on seasonality and sharing - from small plates to hearty gastropub classics - while weekends are all about Saturday brunch and stunning Sunday roasts.

Behind the bar you'll find the best of London's craft beer scene, classic cocktails, small-batch gins and artisan wines.

Located opposite Balham station, we're the perfect spot for a few pints, a quick bite, or dinner with friends and family, and our street-side terrace is made for al fresco drinking and dining.


Do you love being the face of a busy pub, working and guiding the team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience? This role is ideal if you are looking for development and the next step in your career, where you will be challenged and supported to achieve your goals in a busy progressive venue.


You Are:

  • Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
  • Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
  • Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
  • Able to deal with customer queries and complaints quickly and professionally
  • Always willing to learn new skills and explore opportunities
  • Able to support the Management team to deliver set goals
  • Able to promote and market the venue, private hire spaces and events as appropriate to our customers

We Offer:

  • Up to £13 per hour incl Tronc
  • Career progression and promotion opportunities with regular new openings
  • 50% discount on the total bill at our Pubs, bars and restaurant

Benefits:

  • Employee discount

Schedule:

  • Day shift
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Performance bonus
  • Tips

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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