Customer Assistant

1 week ago

Winchester, Hampshire, United Kingdom M&S Full time

Key Accountabilities
Purpose

To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

Work Pattern:
Week - Mon, Tues, wed, Sat 17:00 - 21:00

Week - Mon, Tues, wed, Thurs 17:00 - 21:00

Key Capabilities

Work Pattern:
Week - Mon, Tues, wed, Sat 17:00 - 21:00
Week - Mon, Tues, wed, Thurs 17:00 - 21:00

Key Capabilities
Understands how M&S operates, it is strategy, future, and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience
Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

Key Relationships and Stakeholders
Customers

Colleagues

Store Leadership

BIG (Business Involvement Group)

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.


We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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