Customer Service Assistant-northlink Ferries

1 week ago

Kirkwall, United Kingdom Serco Plc Full time

Customer Service Assistant

NorthLink Ferries, Hatston, Kirkwall, KW15 1RQ

Contract Type:
Fixed Term -12 months, 15 Hours per week**
£12.01 per hour plus benefits

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for part time hours for your next role?
We have some exciting opportunities to join our team in based in Hatston.

Working in our busy HatstonTerminal you'll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport's flagship contracts NorthLink Ferries.

In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.


This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.


The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills.

We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco's Values of Trust, Care, Innovation and Pride.

You must be able to communicate well with the public and team members and be confident to use a phone and computer system.


What we offer:

  • Full time and part time hours
  • Competitive hourly rates of pay
  • Up to 25 days (prorata) annual leave
  • Pension Scheme, Life assurance, wellbeing support, staff discounts, cycle to work scheme.
  • Varied and interesting work no day is the same at NorthLink Ferries
  • Having the chance to work with and around friendly people we have a great culture with high employee satisfaction
  • The opportunity to work for a wellrespected brand where people development is at the heart of our culture
  • The opportunity to contribute to charity events we help and support our communities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.

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