Head of Operations

2 weeks ago

Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time
Each Care Group is led and overseen by a Managing Director reporting to the Chief Operating Officer.


Each Care Group will oversee a range of services and have a clear leadership structure working to the Managing Director.

The senior leadership team for each of the Care Group are also responsible for the day to day running of each of the hospitals, Queen Elizabeth Queen Mother, Margate, William Harvey Hospital, Ashford and Kent and Canterbury, Canterbury.


The Care Groups work collaboratively across the Trust and the local and sector systems for the purposes for continually improving the care for our patients and those who use the service.

The detail of each Care Group is given in the attached appendix

The predominant responsibilities of the role will be to lead the development of the Care Group, ensuring that the intended outcomes for quality, performance, finance, workforce, transformation and collaborative system working are delivered

The Head of Operations is responsible for Operational management of the Care Group, focussing on acute flow both in and out of hours,ensuring Trust bed resources are used to maximum efficiency, while ensuring safety, quality, and performance are delivered.

This post is accountable to the Managing Director to ensure that the Care Group deliver on Trust key performance objectives for non -elective and planned care.

The Head of Operations Role requires the following attributes to be evidenced:

Senior operational manager/clinician with experience of acute and non-elective care: to have significant experience of Urgent and Emergency Care systems and to have beenemployed in a site/patient flow role or have commensurate senior operational management experience in an acute NHS provider hospital setting.

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.

We also provide specialist services for Kent and Medway.

We care about our patients and our people.

We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike.

With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.


The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance.

Please speak with your Recruiting Manager for further information and opportunities.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

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