Funeral & Memorial Consultant
2 weeks ago
We're looking for a Funeral & Memorial Consultant to join our team - someone who can make a real difference to our clients at a time when emotions are running high.
We're offering a permanent full-time role (37.5 hours per week) working Monday-Friday between 9am and 5pm at Hinton Park Woodland Burial Ground and Funeral Directors (BH23 7EJ)
As Funeral & Memorial Consultant, you'll exceed client expectations by delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services, being the point of contact for clients as you support them throughout the process.
You'll recognise the importance of understanding their individual wishes when organising a personal and unique tribute to their loved one.
If you take pride in what you do and are passionate about helping people at the time they need it most, we'll support you in your career development and provide full training.
What we're looking for
We take our responsibilities as a funeral service provider very seriously so it's a job that's never taken lightly. It's demanding, and calls for a high level of understanding, empathy, and compassion.
That said, this is a truly rewarding role and our team are extremely passionate about providing quality and the best service for the bereaved.
You'll need to embed and support our values and provide an exceptional experience all round. You'll be self-motivated with excellent communication and organisational skills and a strong attention to detail.You'll be comfortable working alone in branch and are able to organise and prioritise your time during both busy and quiet periods.
Your day-to-day tasks will include:
- Welcoming and putting our clients at ease, guiding them through the process of arranging the funeral of their loved one. Building rapport and relationships that exceed our client expectations and are sensitive to their individual needs.
- Making sure funeral arrangements, memorialisation orders and aftercare services are perfect by ensuring accuracy and high attention to detail in every aspect. This will involve liaising with internal Southern Coop departments as well as external suppliers, all while keeping in touch with the family throughout.
- Maintaining compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code and FCA regulation understanding the assurance this brings to our clients.
- Ensuring correct care of the deceased, for example, conducting daily checks. You'll also facilitate Reflection Room visits for families.
- Being proactive in community engagement initiatives, both individually and as part of team events. Positively promoting the ELS / Southern Coop brand to become the community's choice.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As a business owned by our members, we put people first and it's no different for our colleagues. You'll be part of a great team and have the chance to grow your career. Whether it's through an internal course or an apprenticeship, we're here to support your career aspirations.
Alongside a competitive salary, you'll have instant access to a huge selection of benefits, including 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, company bonus, and much more.
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