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IT Technical Service Apprentice

4 months ago

Leyland, United Kingdom QA Ltd Full time

For three decades, Progress Housing Group has been more than a housing provider; we've been a catalyst for positive change. As we celebrate our 30th anniversary, we reflect on the countless lives we've impacted—providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life.

Our dedicated team of 900 colleagues is the heartbeat of our service, delivering high-quality homes and related services that make a real difference to tens of thousands of people. Together, we are committed to making a positive difference every day.

Why Join Progress Housing Group?

  • Pride in Our Purpose: Be part of a team where your work is valued, purposeful, and contributes to our legacy of progress.
  • Empowering Work Environment: Thrive in a culture that inspires you to be your best.
  • Recognised Employer Excellence: With a Glassdoor rating of 4.2, our commitment to our employees is clear.
  • Teamwork and Trust: Our staff survey results speak volumes about the supportive and collaborative environment we cultivate.

Your Role as Trainee Technical Services Assistant:

As the Trainee Technical Services Assistant, you will play a vital role in helping the Group's Service Desk provide a first-class service to the 900 staff across the business. These roles include:

  • Helping provide technical support for the business
  • Setting up equipment for new starters and rolling out new equipment and solutions as and when needed
  • Managing your workload and Service Desk tickets
  • Co-ordinating with the rest of the team and department to make sure the customer gets their issue resolved and ensuring follow-up actions are dealt with effectively and efficiently
  • Dedication to exceptional customer service
  • Supporting the wider work of the Digital Service Department, helping to migrate services over to the cloud

What You Will Bring:

  • A 'can-do' attitude, with self-motivation and a positive approach to your work
  • Technical IT skills with a commitment to learn and develop
  • An ability to communicate clearly and effectively
  • An ability to use Microsoft programmes including word, excel, teams and outlook
  • An ability to complete tasks well, with attention to detail
  • Excellent organisational skills, including managing your own time and workload

Entry Requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

What We Offer:

  • A competitive salary of £22,682 rising to £23,918 in the second year.
  • A role within an established organization celebrating 30 years of community building.
  • Enrolment into our Medicash programme
  • Green car and cycle to work schemes
  • Paid holiday entitlement that grows as your career does with 26 days annual leave, increasing to 31 after five years and 33 days after 10 years
  • Employee Assistance Programme offering counselling, and legal and financial information services.

Additional Information:

  • Salary: First Year £22,682 – Second Year £23,918
  • Location: Leyland / Agile
  • Contract: 24 Month Fixed Term
  • Hours: 36.25 hours per week

Future Prospects:

  • A two year contract with access to industry recognised qualifications from Microsoft. This will be on a full-time basis with 36.25 hours per week with flexi-time.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Apply now