Customer Experience Ambassador

1 week ago

Saint Andrews, Fife, United Kingdom Eden Mill Full time

Position Overview:


We are seeking a passionate and knowledgeable individual to join our team as a Brand Ambassador at our new Eden Mill Experience in the prestigious Old Course Hotel St.

Andrews.

This position requires not only hosting customers and leading through engaging tasting experiences, but also entails selling retail items and managing our tour booking system to ensure a seamless and enjoyable experience for our visitors.


Responsibilities:

Conduct tutored tastings:

Host groups of customers, providing engaging and informative tastings that highlight the production processes, history, and unique qualities of each spirit.


Educate customers:

Share the story behind our different spirits, explain the production techniques, and answer any questions guests may have about gin and whisky.


Provide exceptional customer service:

Interact with customers in a friendly and professional manner, be the face of Eden Mill and host engaging experiences.


Promote and sell retail items:
Showcase our range of spirits, merchandise, and other related products, explaining their features and benefits to customers. Encourage sales and upselling opportunities to maximize revenue.

Manage inventory:
Keep track of stock levels, ensuring retail items are well-stocked, neatly displayed, and organized. Perform regular inventory checks and inform management of any inventory needs.

Operate the booking system:
Utilize our booking software to schedule tastings, manage bookings, and process payments efficiently. Ensure accuracy and reconcile sales at the end of each day.

Maintain cleanliness and presentation:
Keep the tasting area, retail space, and all customer areas clean and presentable at all times.

Stay updated and informed:

Continuously expand your knowledge of gin and whisky production methods, industry trends, and our specific products to enhance the tasting experience and effectively answer customer queries.


Assist with special events:
Participate in special events and tastings, providing support as needed to ensure their success.

Requirements:

  • Previous experience in a customerfacing role, preferably in tourism, retail, or hospitality.
  • Strong knowledge and appreciation of gin and whisky production, including the various styles, ingredients, and production techniques.
  • Excellent communication and interpersonal skills; ability to engage and connect with customers of diverse backgrounds.
  • Strong sales acumen and ability to effectively promote and sell retail products.
  • Familiarity with booking systems and proficiency in using digital tools.
  • Organizational skills, with the ability to multitask and efficiently manage time.
  • Friendly, outgoing personality with a genuine passion for providing exceptional customer experiences.
  • Must be of legal drinking age and capable of responsibly promoting and serving alcoholic beverages.
  • Flexibility to work weekends, holidays, and occasional evenings, as needed.


Join our team and become a key ambassador for our gin and whisky Eden Mill distillery, providing memorable experiences and contributing to the growth of our business.

Application deadline: 03/05/2024

Reference ID:
EM 2024

Expected start date: 15/05/2024

Job Types:
Full-time, Part-time, Permanent

Pay:
£11.00-£12.00 per hour

Expected hours:
per week

Benefits:

  • Company pension
  • Sick pay
  • Store discount

Schedule:

  • Flexitime
  • Weekend availability

Supplemental pay types:

  • Tips

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Work Location:
In person

Application deadline: 03/05/2024

Reference ID:
EM 2024

Expected start date: 15/05/2024

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