Duty Manager

1 month ago

Manchester, United Kingdom Trafford Leisure Full time

Duty Manager - Various Locations Around Manchester

Positions Available: 3

Trafford Leisure is on the lookout

Due to business development and growth Trafford Leisure is looking for outstanding people to join our team, in the role of Duty Manager. We promise a challenging but rewarding role within a Community Interest Company (CIC) that would be adding real value to the Trafford and wider Greater Manchester residents.

Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating nine indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people. Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of our fantastic team.

This is a pivotal point in our evolution as Trafford Council invest millions of pounds into the 5 main indoor leisure facilities in Trafford over the next 5 years. The ambitious investment program will see the portfolio of centres transformed into fit for purpose, accessible, inspiring spaces under a new brand of  for future generations to come. Alongside this we need to ensure we have a developed a committed team across Trafford Leisure to allow us to continue delivering the best service to our customer to help create opportunities for them to move more and live longer, healthier, happier lives.

With this in mind, we are looking to recruit 3 x Duty Managers for our Leisure Centres across Trafford Leisure.

The role

Our Duty Managers are at the heart of our centres and lead the shift on a day to day basis to support the team to deliver the programs and activities, ensuring that excellent standards and service are achieved.

You will spend your time supporting and nurturing your team to bring out their potential and ensure that they are working to meet the requirements of their roles.

Working alongside your fellow management team you will use your experience and knowledge to ensure that Trafford Leisure, and your Centre is continuously improving.

Working with the General Manager you will embrace Trafford Leisure’s vision, purpose and strategic outcomes to ensure that we can achieve on these.

In this role you will be responsible for:-

  • The day to day operation of the centre, working closely with the management team to support and develop all areas of the centres activities.
  • Alongside your management team you will be responsible for continuously working and driving forward the standards of Trafford Leisure within your centre and to offer our customers excellent customer service.
  • To lead and develop the team of Senior/Leisure Attendants who are passionate about delivering high standards.
  • Supporting your General Manager in the management of key performance information and using that data to make improvements.

To be successful in this role you must have;

  • Recognise qualification in Leisure Management, Sports Development, or related subject.
  • Key Holder and operational management experience in a Leisure/sporting environment or in a similar industry.
  • Experience of managing an operational team.

The ideal candidate will embody the Trafford Leisure Values of Making a Difference, being Open and Honest, Valuing Diversity and bringing Energy & Empathy into all ways of working.

Working Hours: 39 hours per week       

Primary Location: Your primary location will be one of our Leisure Centres – as you can see from our location map of all the facilities that we manage, although you could be expected to work from our various sites across Trafford although we are happy to work flexibly with you.

What you can expect from us….

Our business is led by a small, passionate and professional group of individuals.  We work together to support and lead our dedicated teams across the organisation which despite its size and number of locations has a fantastic family feel.  We are excited to be welcoming a new team member into the business and relish this opportunity to develop and grow as individuals, a team and a business.

In addition to a fantastic working environment and the opportunity to make a real difference to the residents across Trafford you can also expect to be rewarded with;

  • £ 29,000
  • A progressive, structured and supportive environment in which to work
  • Pension scheme
  • 32 days holiday, raising incrementally to 38 days after 5-years’ service, (including 8 bank holiday’s and 2 Trafford Leisure days)
  • Company sick pay
  • Health and Ride 2 Work schemes
  • Complementary Fitness Membership for you saving you up to £450 a year
  • Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
  • 24/7 access to a GP
  • Employee health scheme – including Confidential Counselling
  • Employee Assistant Programme which as an employee could claim back up to £1150 per year of healthcare costs
  • Access to a Perks at Work scheme for discounts
  • Access to Manchester Credit Union for savings and loans

Equality, equity, diversity and inclusion (EEDI)

Equality, equity, diversity and inclusion is critical for the success of Trafford Leisure and the achievement of our vision. We aspire to being a diverse, inclusive and responsible employer as we recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process.

If you need any help or support to apply for a position with us, then please get in touch and we would be happy to discuss.  We look forward to receiving your application.

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