Hotel Operations Manager

2 weeks ago

Kettering, United Kingdom Kettering Park Hotel & Spa Full time

Are you currently a Hotel Operations Manager or Deputy General Manager?

We’re looking for someone experienced in Hotel Operations to be our Head of Guest Experience

Providing exceptional guest service and hospitality is our passion; our guests and members are at the heart of everything we do.

Your day to day;

  • Managing key operational teams (food and drink, conference, reception, spa and spa treatments) ensuring the highest levels of guest experience are provided at every touch point
  • Reporting directly to the General Manager, and alongside the Leadership Team, you will deliver the operational and sales strategy for all areas you are responsible for
  • Working closely with the Heads of Department to support recruitment, retention and training
  • Coaching and development of all of your Departmental Managers
  • Complete monthly P&L reviews with your managers, reporting results to the General Manager

Who are we looking for?  

As a key member of the Leadership Team, we are looking for a dynamic and commercial individual whose sole focus is enhancing the guest journey and experience, whilst leading our front of house, food and drink and spa and spa treatment teams.

You will have a thorough understanding of the industry and market place being aware of the challenges and opportunities.

Being skilled in delegation and multi-tasking is essential. The role of Hotels Operations Manager (Head of Guest Experience) covers a number of departments in which you will develop your teams, mentoring and driving a strong commercial culture whilst offering that very best guest experience.

You will contribute to the overall operation of the hotel by having a high level of presence within the business, completing operational management shifts and deputising for the General Manager in their absence.

In return, we are offering a rewarding role with scope for career progression along with;

  • A competitive salary, negotiable dependent on experience
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment

  • Hotel Operations Manager

    6 days ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    Are you currently a Hotel Operations Manager or Deputy General Manager? We’re looking for someone experienced in Hotel Operations to be our Head of Guest Experience Providing exceptional guest service and hospitality is our passion; our guests and members are at the heart of everything we do. Your day to day; Managing key operational teams (food and...

  • Hotel Operations Manager

    2 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    Are you currently a Hotel Operations Manager or Deputy General Manager? We’re looking for someone experienced in Hotel Operations to be our Head of Guest ExperienceProviding exceptional guest service and hospitality is our passion; our guests and members are at the heart of everything we do.Your day to day;Managing key operational teams (food and drink,...

  • Hotel Operations Manager

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom Talent Hive Full time £45,000

    The Company Family owned hotel An award-winning, family-friendly hotel known for its fresh menu of local produce and friendly service. Established property in the East of England The Benefits £45,000 per annum Circa £5,000 bonus - very achievable Company Pension Scheme Excellent career development opportunities The Job Role Working closely with...

  • Hotel Operations Manager

    4 weeks ago

    Kettering, Northamptonshire, United Kingdom Talent Hive Full time €45,000

    The Company Family owned hotelAn award-winning, family-friendly hotel known for its fresh menu of local produce and friendly service.Established property in the East of England Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. The Benefits £45,000 per annumCirca £5,000 bonus -...

  • Hotel Operations Manager

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom Talent Hive Full time €45,000

    The Company Family owned hotelAn award-winning, family-friendly hotel known for its fresh menu of local produce and friendly service.Established property in the East of England Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. The Benefits £45,000 per annumCirca £5,000 bonus -...

  • Hotel Operations Manager

    4 weeks ago

    Kettering, Northamptonshire, United Kingdom Talent Hive Full time €45,000

    The Company • Family owned hotel • An award-winning, family-friendly hotel known for its fresh menu of local produce and friendly service. • Established property in the East of England Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. The Benefits • £45,000 per...

  • Hotel Operations Manager

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom Talent Hive Full time €45,000

    The Company • Family owned hotel • An award-winning, family-friendly hotel known for its fresh menu of local produce and friendly service. • Established property in the East of England Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. The Benefits • £45,000 per...

  • Hotel Receptionist Full Time

    4 weeks ago

    Kettering, United Kingdom Barton Hall Hotel & Spa Full time

    Barton Hall Hotel is a contemporary yet elegant Grade II* listed hotel in the heart of Northamptonshire set in 10 acres of mature gardens and grounds. We proudly opened our doors in 2012 following an extensive renovation project, emerging as a highly contemporary yet elegant Venue suitable for Weddings, Private Events, Conferencing, and leisure breaks...

  • Hotel Receptionist Full Time

    3 weeks ago

    Kettering, United Kingdom Barton Hall Hotel & Spa Full time

    Barton Hall Hotel is a contemporary yet elegant Grade II* listed hotel in the heart of Northamptonshire set in 10 acres of mature gardens and grounds. We proudly opened our doors in 2012 following an extensive renovation project, emerging as a highly contemporary yet elegant Venue suitable for Weddings, Private Events, Conferencing, and leisure breaks...

  • Hotel Operations Manager

    2 weeks ago

    Kettering, East Midlands, United Kingdom Talent Hive Full time

    The CompanyApply (by clicking the relevant button) after checking through all the related job information below.Family owned hotelAn award-winning, family-friendly hotel known for its fresh menu of local produce and friendly service.Established property in the East of EnglandThe Benefits£45,000 per annumBonus - very achievableCompany Pension SchemeExcellent...

  • Hotel Services Administrator

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    Hotel Services AdministratorMon - 08:30-15:30, Tues & Thurs - 09:00-14:30, Fri - 09:00-16:00An opportunity has arisen for a highly motivated, enthusiastic, and organised Administrator to join our team. The successful applicant must be reliable, able to work flexibly and be committed to providing administration support for both the Hotel Services Team and...

  • Head Waiter

    4 weeks ago

    Kettering, United Kingdom Rushton Hall Hotel and Spa Full time

    **Head Waiter / Food and Beverage Supervisor** Rushton Hall Hotel has an incredible opportunity for a experienced Head Waiter or Food and Beverage Supervisor to work in a fantastic 4 star Country Hotel. You will be the link between the waiter team and the Restaurant Manager. You will be dealing with high hospitality standards, fine dining and busy...

  • Food and Beverage Supervisor

    3 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    **Job Ref**:THW7038 **Branch**:Kettering Park Hotel Spa **Location**:Kettering Park Hotel Spa, Kettering **Salary/Benefits**:Competitive salary with great benefits including free onsite gym and spa facilities **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Variable including weekends **Hours per week**:45 **Posted...

  • Food and Beverage Supervisor

    2 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    Job Ref: THW7038Branch: Kettering Park Hotel SpaLocation: Kettering Park Hotel Spa, KetteringSalary/Benefits: Competitive salary with great benefits including free onsite gym and spa facilitiesContract type: PermanentHours: Full TimeShift pattern: Variable including weekendsHours per week: 45Posted date: 13/06/2024Closing date: 27/07/2024Are you ready to...

  • Food and Beverage Supervisor

    2 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    Job Ref: THW7038Branch: Kettering Park Hotel Spa Location: Kettering Park Hotel Spa, Kettering Salary/Benefits: Competitive salary with great benefits including free onsite gym and spa facilities Contract type: Permanent Hours: Full Time Shift pattern: Variable including weekends Hours per week: 45Posted date: 13/06/2024Closing date: 27/07/2024 Are you...

  • Food and Beverage Supervisor

    2 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    Job Ref: THW7038 Branch: Kettering Park Hotel Spa Location: Kettering Park Hotel Spa, Kettering Salary/Benefits: Competitive salary with great benefits including free onsite gym and spa facilities Contract type: Permanent Hours: Full Time Shift pattern: Variable including weekends Hours per week: 45 Posted date: 13/06/2024 Closing date:...

  • Food and Beverage Supervisor

    2 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    Job Ref: THW7038 Branch: Kettering Park Hotel Spa Location: Kettering Park Hotel Spa, Kettering Salary/Benefits: Competitive salary with great benefits including free onsite gym and spa facilities Contract type: Permanent Hours: Full Time Shift pattern: Variable including weekends Hours per week: 45 Posted date: 13/06/2024 Closing date:...

  • Cleaner

    3 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    **Job Ref**:THW5944 **Branch**:Kettering Park Hotel Spa **Location**:Kettering Park Hotel Spa, Kettering **Salary/Benefits**:Competitive salary with great benefits including free onsite gym and spa facilities **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Early morning variable shifts including some weekends **Hours per...

  • Reception Supervisor

    2 weeks ago

    Kettering, United Kingdom Rushton Hall Hotel and Spa Full time

    This position will support the Reception Manager, lead and support the Front Desk Team, ensuring all SOPs and daily tasks are covered, and all guest enquiries are dealt with in a professional and timely manner. - To lead a team to deliver the day to day operational needs of the hotel reception. - To meet and exceed guest expectations through the consistent...

  • Food and Beverage Supervisor

    2 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    Job Ref: THW7038Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityBranch: Kettering Park Hotel SpaLocation: Kettering Park Hotel Spa, KetteringSalary/Benefits: Competitive salary with great benefits including free onsite gym and spa facilitiesContract type: PermanentHours: Full TimeShift...