Reception Supervisor

This position will support the Reception Manager, lead and support the Front Desk Team, ensuring all SOPs and daily tasks are covered, and all guest enquiries are dealt with in a professional and timely manner.
- To lead a team to deliver the day to day operational needs of the hotel reception.
- To meet and exceed guest expectations through the consistent delivery of service levels in line with company standards.
- To supervise the arrival and departure of all guests.
- To respond to all customer feedback. Reporting feedback and tends to the Reception Manager.
- To ensure all company systems are used to maximise efficiency and guest satisfaction.
- To support and drive internal promotions to increase revenue.
- To ensure that all cash and credit card control procedures are adhered to and maintained.
- To ensure all health & safety, legal, brand and company standards are adhered to at all times.
- To manage all Team Members in line with the Employee Handbook, and hotel/brand procedures and policies.
- To deliver department job training to new team members as well as ongoing training for the department.
- To conduct general administrative duties using microsoft office, internet explorer, the hotel property system 'Guestline'.
- Any other reasonable request as required by the business

**Job Types**: Full-time, Permanent

**Salary**: £23,754.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Kettering, NN14 1RR (required)

Work Location: In person