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Experience Consultant

1 month ago

Twickenham, United Kingdom Virgin Active Full time

Experience Consultant - Twickenham, London

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience Consultants to join our Club teams, to provide an elite service to all our cub members and any visiting prospects.

As a Experience Consultant you you alongside your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.

The Role

  • Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
  • Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
  • Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
  • Ensuring that all activity targets are met to achieve our desired net growth.
  • Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
  • Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
  • Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
  • Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.

Experience

  • Previous experience of working in a customer centric, target driven role (desirable but not essential).
  • Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
  • Good communication skills.

Our Perks

  • 30 days (including bank holidays) annual leave – and we want you take them
  • Access to The Peoples Pension, with our contributions at 3%
  • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
  • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
  • You will join Virgin Family - where not only can you  communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) 
  • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
  • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
  • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
  • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
  • Access to ePoints, offering loads of online discounts to retailers.
  • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.