Members' Receptionist

4 months ago

Teddington, United Kingdom The Lensbury Full time

About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds. 

Key Responsibilities:

  • Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and thier guests
  • Check membership cards and charge fees when required
  • Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift
  • Maintain high personal standards and ensure uniform is always clean and well presented
  • Be knowledgeable on current offers, activities & events and promote them to all members and guest 
  • Book activities for members and take payment where appropriate
  • Assist customers enquiring about membership at The Lensbury
  • Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
  • Ensure the Reception areas are presented to the highest standard including all notice boards.
  • Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required
  • Carry out additional membership sales responsibilities, assisting the Membership Team

What we are looking for?

  • Ability to deal effectively and competently with all guests and members
  • Methodical approach to work
  • Excellent customer service skills and good telephone manner
  • Accurate typing skills and good attention to detail
  • Previous experience within a reception or similar role and knowledge of computerised reservation systems
  • An interest in Sport and Leisure is desirable

What's in it for you? 

  • Free meals whilst on duty
  • Paid annual leave of 28 days including public holidays (pro-rated for a part-time)
  • Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
  • EAP for you and your family
  • Online benefits portal offering lots of discounts
  • Fully funded Apprenticeship opportunities
  • Excellent training and development opportunities
  • Staff Awards and Social events throughout the year
  • Cycle to work scheme
  • Free parking
  • Refer a Friend programme
  • Staff Discounts at The Lensbury and across the L+R portfolio

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