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Host - Alderley Edge

4 months ago

Alderley Edge, United Kingdom San Carlo Group Full time
Host - Alderley Edge

San Carlo Alderley Edge are hiring a Host

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.

Colleague Benefits:

  • You will be joining, one of the world’s leading family-owned companies - which means global opportunities 
  • Delicious, healthy Meals whilst on duty – all free
  • 30% discount in our restaurants, for you and your friends & family
  • Gym discount scheme
  • Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
  • Support in training and continuing Professional development
  • Online development training with our San Carlo App ‘lacademia’
  • Wagestream – giving you flexibility to access, track, build and better manage your pay.
  • Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
  • Free confidential counselling sessions to help with you and your families wellbeing
  • Free online health portal – giving you resources at your fingertips to help you reach your goals.
  • Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
  • Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person

Key Responsibilities:

  • Greeting guests as they enter the restaurant and welcoming them.
  • Managing the restaurant's waiting list and seating guests promptly and efficiently.
  • Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
  • Answering phone calls and managing reservations.
  • Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
  • Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
  • Keeping track of table turnover and communicating table availability to servers.
  • Handling any customer complaints or issues in a courteous and professional manner.
  • Maintaining accurate records of guest counts and reservations.

Required Qualifications & Experience:

  • Experience in a similar role
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgement and minimal direction

The Company

The San Carlo story first began in 1992 in Birmingham, when Carlo Distefano opened the first San Carlo restaurant. San Carlo quickly became a favourite with many of the city's residents due to its authentic Italian food, ambient atmosphere, and high standards of service.

San Carlo now operates throughout the country with leading restaurants in Bristol, Leicester, Manchester, Liverpool, Leeds & London.

Join The Family

Recognised for our freshly prepared food, impeccable service and lively, friendly atmosphere, San Carlo restaurants are truly Italian

"You have to have passion"
Carlo Distenfano