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Executive Lounge Apprentice

4 months ago

London, United Kingdom Hilton Hotels Full time
Executive Lounge Apprentice

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.  As an Executive Lounge Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service  Benefits and Pay 
  • £12.50 per hour  Travel and food discounts: 30 discounted?hotel nights per year plus 50% off Food & Beverage (subject to individual outlets) Free meals on duty Holiday: 28 days including bank holidays (increasing yearly) Pension scheme High street discounts: with Perks at Work Grow your career and Personal Development: programmes designed to support your career 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub Dedicated 1-2-1 support throughout your apprenticeship Functional Maths and English skills offered alongside the programme 

What will I be doing?

As an Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
  • Process accurately check-ins and check-out
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Stay current with all hotel services as well as VIP requests and special events
  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Comply with Hotel security, fire regulations and all health and safety legislation
  • Execute tasks as instructed by the Executive Lounge Supervisor or Manager
  • Serve your role and Team in an environmentally-conscience manner