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Senior Receptionist

2 months ago

Epsom, United Kingdom Royal Automobile Club Full time
Senior Receptionist - Epsom

Senior Receptionist £30,237.89

The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Benefits of working at the Royal Automobile Club:

  • Annual staff bonus
  • Free meals on duty
  • Paid birthday day off
  • Generous pension
  • Free onsite parking at Woodcote Park clubhouse
  • Free shuttle bus from Epsom station
  • Perkbox discount scheme
  • European RAC cover
  • Interest-free season ticket loan
  • Employer-paid health cash plan
  • 24/7 Employee Assistance Programme
  • Staff parties

Purpose of the role:

Working in our prestigious Woodcote Park clubhouse with views overlooking our stunning grounds and golf courses, as a Senior Receptionist you will supervise the day to day running of the operations and support the Manager and the team ensuring members requirements and needs are fulfilled to the highest possible standard. To deputise in the absence of the Manager.

Responsibilities:

  • Ensure members queries and bookings are dealt with efficiently following the Club’s standards of excellence trying to accommodate all requests
  • Accurate accounting and cashiering procedures are carried out at all times and balance daily floats
  • Prepare departmental rota and ensure they are planned in accordance with the levels of business, maintaining appropriate coverage at all times

About  you:

  • At least one year in a similar position
  • Excellent customer service
  • Good understanding of Opera or Fidelio system
  • High level of organisation and flexibility
  • Team player

Club Values: HEARTS

Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
Excellence - Excellence is not an achievement; it is something we strive for every day.
Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
Respect - Showing consideration and understanding to our members and colleagues.
Trust – Acting with fairness, honesty and integrity.
Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.

Please visit our website for more information about our Club Vision and Values.

What to expect:

All applications will be reviewed
Immediate interview dates available
Closing date 23 October 2024

The full job description is available upon request ahead of an interview