Hotel Duty Manager

3 weeks ago

Chessington, United Kingdom Chessington World of Adventures Resort Full time

Hotel Duty Manager - Chessington, London

Job Type: Full Time

Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

Here at Chessington World of Adventures we are recruiting for a Hotel Duty Manager to join our Front Office team.

In this role, you will oversee all aspects of the hotel guest experience, working with other Hotel Duty Managers to achieve seamless communication between the Hotel and the Resort, providing hands-on guidance and support where necessary.

Reporting to the Hotel Front Office Manager, you will be responsible for the aesthetics, operation, and functionality of all aspects of the hotel product and guest amenities. You will work to achieve the alignment of service standards and operating procedures, focusing on optimising efficiency and convenience for all hotel guests.

You will take ownership of any negative impacts on the guest experience and work together with Hotel Leadership Team to make the changes necessary to prevent any reoccurrence. You will also demonstrate the ability to resolve difficult situations, resulting in a positive outcome. 

You will be required to work 40 hours per week, a mixture of early shifts (7am-3pm) and late shifts (2pm-10pm) so full flexibility is needed.

Qualifications & Experience

  • Smart and approachable, have proven experience in front line customer service, a true people’s person, willing and able to roll up your sleeves and get stuck in
  • 2-4 years of management experience, or progressive growth in a customer service orientated role is preferable
  • Knowledge and understanding of safety and security procedures
  • Used to leading from the front, confident enough to make informed decisions
  • Great communication skills
  • Proficient in Microsoft Office

Benefits

  • A competitive annual salary of £26,780
  • 28 days holiday (including bank holidays)
  • 'Enjoy the Ride' Merlin Annual Passes- 6 in total per year, 1 for you, plus 5 to gift to loved ones 
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus many more...

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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