Regional Relief Team Member

2 weeks ago

York, United Kingdom YHA Full time

Regional Relief Team Member - YHA York

YHA Yorkshire, Peaks and Cities Welcomes You to a Unique Place of Work

Looking for opportunities to travel and work in hospitality? Our new Regional Relief Team Members will be supporting multiple hostels across Yorkshire, the Peak District, as well as Manchester and Liverpool.

YHA York is home to the exciting role of Regional Relief Team Members for the Yorkshire, Peak District and North West cities (Manchester and Liverpool). If you love variety, travel, challenge and team-work this role is perfect for you From dramatic coastline to bustling cities to high peaks to wild moorland, the Yorkshire, Peaks and Cities region really has everything.

You will be supporting and leading across departments, whether that is serving meals, welcoming guests, housekeeping rooms, cooking meals, delivering activities and much, much more. With on-the-job training provided across the region, you will become familiar with all of our sites, whether at the role's base at YHA York, at YHA Castleton Losehill Hall, YHA Whitby, YHA Ilam Hall, YHA Ravenstor, YHA Boggle Hole, YHA National Forest, YHA Manchester, YHA Grinton Lodge, YHA Malham, YHA Hartington Hall or YHA Liverpool Albert Dock, you will be part of a dynamic and energised region, working to support hostel teams in some of the most amazing locations in the UK Our teams are friendly, committed and hard-working and look forward to welcoming our new Regional Relief Team Members to the fold

When working away from the home-hostel, accommodation will be provided, but own transport is essential, with mileage claimable. Our hostel locations hugely range, and some are not easily accessible via public transport.

At YHA Yorkshire, Peaks and Cities, we believe in valuing our team members and ensuring they have access to great perks:

  • Competitive hourly rate: We offer a pay of £11.44 per hour (this will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21), this role is flexible, 25-42.5 hours per week, temporary contract
  • Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

  • 10 nights free hostel stays per year for you and up to 3 friends or family
  • Access to YHA’s staff discount and cash back portal
  • Free YHA Membership each year
  • Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

  • Providing great customer service to all our customers, members and guests.
  • Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
  • Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
  • Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
  • Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

  • Experience of working face to face with customers
  • Experience of working in a team – can help others to achieve a common goal
  • Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
  • Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
  • Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

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